Customer Care Specialist

Under the close supervision of the Manager, delivers exceptional customer experience and is responsible for assisting customers with inquiries, problem resolution, and processing requests. Is also responsible for educating customers about the different product and service solutions, as well as alternate channels of banking.

This position starts on Monday, January 4, 2027 , which is also the first day of training. Training lasts approximately 6 – 8 weeks and is scheduled Monday through Friday , 8:00 a.m. to 5:00 p.m. After training, employees will work 5 days per week on a schedule that may fall anytime between 7:00 a.m. and 7:00 p.m., Sunday through Saturday .

- High school diploma or equivalent work-related experience.
- Minimum 1-2 years of previous work experience in a customer service or support role required. Previous experience working in a Call Center environment, as well as Banking or Financial Services experience, preferred.
- Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems, as well as other office equipment.
- Must successfully complete all required Call Center training and certification upon 2-3 months of hire. Strong verbal communication and demonstrated written communication skills. Ability to use judgement and discretion regarding customer transactions and confidential information. Ability to multi-task and pay attention to detail. Consistently meets monthly target of average number of interactions per hour, AHT (Average Handle Time), and QM (Quality Monitoring) scores upon 3-6 months of hire. Able to wear a headset while listening and speaking with customers. Able to sit for long periods of time looking at a computer monitor while using the mouse, keyboard and other computer equipment.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.