Account Specialist (Texas Property & Casualty license is required)

Job Title: Account Specialist

About Artemis Insurance

Artemis Insurance, part of the InsureOne family of brands, is a trusted provider of personalized insurance solutions for individuals and businesses. With decades of industry experience, we specialize in home, auto, life, and commercial coverage designed to protect what matters most.

Our culture is built on integrity, collaboration, and a commitment to exceptional service. We believe our people are our greatest strength, and we invest in our employees growth, development, and long-term success at every stage of their careers.

At Artemis Insurance, you will join a team that values relationships, innovation, and making a meaningful difference for the clients and communities we serve.

Who Thrives at Artemis Insurance

At Artemis Insurance, we value individuals who take pride in their work and are committed to delivering excellent service to our clients and teammates. Our team members approach their responsibilities with professionalism, integrity, and a strong sense of accountability.

People who thrive here are collaborative, dependable, and motivated to contribute to a positive and supportive team environment. They are open to learning, adaptable to change, and committed to continuous improvement as both professionals and team members.

Application Requirement

To be considered for this position, all applicants must complete the Culture Index Assessment as part of our hiring process.

Please click the link below or copy and paste it into your browser to begin. The assessment takes approximately 5 minutes to complete.

Link: https://go.cultureindex.com/p/nZKJnaV4KmUMv6

The Culture Index helps us better understand your work style, strengths, and natural preferences. This information helps us align candidates with roles where they can succeed and contribute most effectively.

Please Note: Applications will not be reviewed or considered until the Culture Index Assessment has been completed.

About the Role

The Account Specialist (AS) is responsible for providing comprehensive client service and support in the day-to-day servicing of insurance accounts. This role manages a high volume of inbound client inquiries and routine service requests while utilizing their insurance license to provide coverage-related assistance and perform more comprehensive policy servicing activities. The Account Specialist supports both new and existing clients through policy changes, renewals, claims assistance, and general account servicing, ensuring accurate and timely service while maintaining compliance with company procedures and regulatory requirements.

As a licensed insurance professional, the Account Specialist handles service transactions, provides coverage information, coordinates with insurance carriers, and resolves client service issues. This role works collaboratively with Account Managers and the service team to deliver a consistent client experience, maintain accurate account documentation, and support overall operational efficiency.

What Success Looks Like

- Service Accuracy – Policy changes, renewals, endorsements, and other transactions are completed accurately with minimal errors or rework.

- Client Responsiveness – Client inquiries and service requests are addressed promptly, professionally, and consistently.

- Coverage Knowledge – Provides accurate policy and coverage information within licensing authority and company guidelines.

- Workflow Efficiency – Effectively manages inbound call activity and assigned service requests, maintains organized work queues, and minimizes outstanding or overdue tasks.

- Documentation Quality – Client interactions, policy updates, and transactions are documented accurately and completely within agency systems.

- Issue Resolution – Resolves routine client concerns independently and ensures appropriate follow-through on more complex matters.

Key Responsibilities

- Respond to high-volume inbound client inquiries through established call queues, email, and other communication channels, providing timely and professional assistance with policy information, coverage questions, and service requests.

- Process policy changes, endorsements, renewals, cancellations, payments, and other account updates accurately and efficiently.

- Review and explain policy coverages, limits, deductibles, and available options within the scope of licensing authority and company guidelines.

- Coordinate with insurance carriers to process service requests, resolve policy issues, and ensure timely completion of transactions.

- Assist clients with claims initiation, provide information regarding the claims process, and coordinate with carriers as needed.

- Review and verify policy information, endorsements, and related documentation to ensure accuracy and compliance with company procedures and regulatory requirements.

Skills & Qualifications

- Client Focus – Demonstrates professionalism, responsiveness, and a commitment to delivering a positive client experience.

- Insurance Knowledge – Understands personal lines insurance products, policy structures, coverage options, and servicing requirements.

- Attention to Detail – Maintains accuracy in policy transactions, documentation, and account information.

- Communication Skills – Clearly and effectively explains insurance information, policy changes, and service processes to clients and team members.

- Organizational Skills – Effectively manages multiple service requests, deadlines, and competing priorities in a high-volume environment.

- Problem-Solving – Independently researches and resolves client concerns, identifies appropriate solutions, and recognizes when escalation is necessary.

Education & Experience

- Associate degree in business or a related field preferred.

- 2+ years of experience in an independent insurance agency or 5+ years in a captive agency environment, preferably supporting personal lines insurance accounts.

- Working knowledge of personal lines insurance products, including homeowners, automobile, and related coverages.

- Experience processing policy changes, endorsements, renewals, and other insurance service transactions.

- Experience handling inbound client inquiries and managing multiple service requests in a fast-paced environment.

- Proficiency with agency management systems, customer relationship management software, and Microsoft Office applications.

Certificates, Licenses, and/or Specialized Requirements

- Must possess and maintain an active Texas Property and Casualty insurance license.

- Must maintain compliance with applicable continuing education, licensing, and regulatory requirements.

Why Join Our Team?

At Artemis Insurance, we believe our people are our greatest asset. We are committed to creating a supportive, collaborative environment where team members are equipped with the training, tools, and leadership they need to succeed.

As part of our team, you'll enjoy:

- Structured onboarding and ongoing professional development.

- A collaborative team environment that values communication and teamwork.

- Opportunities for career growth and advancement.

- Leadership committed to coaching, accountability, and your success.

- A fast-paced, rewarding role where you can make a meaningful impact on our clients every day.

Compensation & Benefits

Starting Salary: $18 - $20 / hour (based on experience)

Bonus: 3% of Personal Lines Agency Fees

Paid Time Off
Generous PTO and paid holidays so you can recharge and maintain a healthy work-life balance.

Schedule: Full-time, Monday through Friday. 8:30 AM – 5:30 PM CST, with one-hour lunch break.

Work Arrangement: This is an in-office position; remote work is not available.

Location: Amarillo, TX (Candidates may work from either of the following office locations):

- Mockingbird Office: 3702 Mockingbird Lane, Amarillo, TX 79109

- Ross Office: 1008 Ross Street, Suite 200, Amarillo, TX 79109

Physical Requirements

This role requires a variety of physical activities to effectively perform job responsibilities. Employees will frequently sit for prolonged periods, as well as stand and walk as needed. Regular use of hands and fingers to operate, handle, or control tools, equipment, or objects is essential. This position may occasionally involve lifting, carrying, pushing, or pulling objects weighing up to 25 pounds. Promoting safety and efficiency, proper posture, movement techniques, and safe lifting practices are strongly encouraged. The company is dedicated to providing reasonable accommodation to ensure all employees can successfully meet these physical demands in a safe, supportive, and inclusive work environment.

Work Environment

This role operates in a professional office environment and requires the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced setting.

Primary responsibilities involve desk-based tasks, including the use of computers and standard office equipment. Regular interaction with team members, clients, and internal partners is required to support daily operations and service delivery.

The company is committed to providing reasonable accommodation to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer

Artemis Insurance is an equal opportunity employer and is committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Work Authorization

Applicants must be legally authorized to work in the United States. Artemis Insurance does not currently sponsor employment visas.

Ready to Join Our Team?

If you are interested in building your career with Artemis Insurance, we encourage you to apply today. As part of our hiring process, applicants must complete the Culture Index Assessment listed above. We look forward to learning more about you and how you can contribute to our growing team.

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