Cashier - Box Office - Part-Time

Description

Ticket Office Cashier, (Reports to Ticket Operations Manager)

Company Overview

Foley Entertainment Group (FEG) is a leading sports and entertainment company dedicated to providing premier experiences to fans and guests. Founded by Bill Foley, FEG manages a diverse portfolio of assets built on the four pillars of Sports, Hospitality, Venues, and Foundations. FEG's sports division is anchored by the Stanley Cup champion Vegas Golden Knights of the NHL. The company also owns the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play at the company-managed Lee's Family Forum. Expanding its reach globally, the company holds international football interests, including England's Premier League club AFC Bournemouth and a majority ownership in Auckland FC. Through these strategic holdings, FEG continues to grow its influence as a major player in the global sports and entertainment landscape.

Essential Functions:

The Ticket Office Cashier provides professional, polished, and anticipatory service for internal and external guests. The Cashier’s duties include generating ticket sales to all Lee’s Family Forum events, resolving guest concerns, and handling cash transactions.

Primary Responsibilities :

- Sells and processes ticket orders and “will-call” requests for shows and events providing prompt and courteous guest service.
- Provides knowledgeable answers to guest questions; furnishes detailed information regarding the Lee’s Family Forum’s services and amenities.
- Notifies supervisors and/or security of any discrepancies, circumstances, missing items or alleged thefts in relation to the office and varied systems.
- Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
- Process all ticket sales requests and payments for all LFF events.
- Assist the LFF Ticket Office Management with customer service support and problem resolution.
- Maintain Ticket Operations department policies and procedures
- Exercise confidentiality and integrity upon handling personal and financial customer information
- Other duties, as assigned by the Ticket Operations Department

Requirements

Experience & Expertise

- High school diploma or equivalent.
- Minimum of six months of general cash-handling experience.
- Prior customer service experience; sports, entertainment, venue, or hospitality experience is preferred.
- Previous experience with the AXS ticketing system is a plus.
- Ability to communicate effectively in English, both verbally and in writing.
- Excellent attention to detail, accuracy, and written and verbal communication skills.

Professional Attributes

- Dependable, flexible, and able to adapt to changing guest and event needs.
- Professional, service-oriented, and composed when resolving guest concerns.
- Able to safeguard confidential personal and financial information.
- Available to work evenings, weekends, and holidays based on the game and event schedule.
- Demonstrates Foley Entertainment Group culture through a no-ego, “we not me” approach, positive energy, a relentless work ethic, and a commitment to always advance.

Physical Requirements

- Ability to remain in a stationary position at a ticket window or workstation for extended periods.
- Ability to stand and walk for portions of a shift and move throughout the Ticket Office and guest-facing areas.
- Ability to lift, carry, push, or pull up to 25 pounds, including cash drawers, ticketing materials, and queue equipment.
- Manual dexterity to operate computers, ticketing systems, payment terminals, cash drawers, printers, and standard office equipment.
- Visual acuity to review tickets, identification, payment information, computer screens, and transaction records.
- Hearing and speaking ability sufficient to communicate with guests and coworkers in active venue environments.
- Ability to assemble, move, and disassemble stanchions and guest queue equipment as needed.
- Ability to perform the essential functions of the position with or without reasonable accommodation.

Work Environment

- Primary work location is the Ticket Office at Lee's Family Forum in Henderson, Nevada.
- Work is performed in a guest-facing arena and entertainment venue environment with varying noise levels, bright or flashing lights, crowds, and periods of high activity.
- Frequent interaction with guests, coworkers, event staff, supervisors, and Security personnel.
- Work requires accuracy and professionalism while handling cash, electronic payments, personal information, and time-sensitive ticketing transactions.
- Schedule varies based on games, concerts, and special events and may include evenings, weekends, holidays, and extended hours.
- Position may involve exposure to changing temperatures when moving between interior and exterior venue areas.

Equal Opportunity Statement

Foley Entertainment Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of the employment relationship, including recruitment, hiring, training, compensation, promotion, and termination. We strive to create and maintain a positive, supportive work environment free from discrimination and harassment.