IT Business Solutions Lead

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# Primary Details
Time Type: Full time

Worker Type: Employee

- Location: Any state in Australia

- Type: Full time, permanent

- Shape how QBE optimises Planview, building capability and turning business needs into effective platform solutions.

- Hybrid role, Happy to talk flexible working

The opportunity

QBE has recently implemented Planview and is now focused on embedding, optimising and realising greater value from the platform. This role will bring established Planview expertise into the team, helping shape how the platform supports evolving business processes and future capability.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

As QBE’s Planview subject matter expert, you will combine functional insight with detailed technical and configuration knowledge across workflows, custom fields, platform structures and integrations. You will translate business needs into feasible solutions, support platform stability and monthly enhancements, and build capability across the team while contributing to the broader Planview roadmap.

Key responsibilities will include:

- Provide trusted advice on Planview functionality, configuration, solution options and technical implications.
- Translate business processes, pain points and requirements into practical, well-designed Planview solutions.
- Shape requirements, brief system administrators and support specialist providers with complex platform changes.
- Support monthly sprints across incidents, issues and change requests, including troubleshooting and root-cause analysis.
- Assess the impact of configuration changes across Planview, Workday and connected financial and technology systems.
- Build internal Planview capability and help shape future modules, functionality and emerging AI-related opportunities.

About You

You are an established Planview practitioner who understands both how the platform supports business processes and how it works technically. You listen carefully, investigate complex issues and provide clear, pragmatic advice, bringing the patience, resilience and stakeholder judgement needed to navigate different perspectives and reach best-fit solutions.

You'll also have:

- Meaningful hands-on Planview experience, including functionality and system configuration, workflows, custom fields, platform structures and expected system behaviours.
- Ability to translate business needs into feasible Planview solutions and explain the implications of proposed changes.
- Strong technical problem-solving capability, including investigating issues and identifying root causes.
- Effective stakeholder management, negotiation and communication across business and technical audiences.
- Understanding of integration considerations and the upstream and downstream impact of platform changes.
- Knowledge of Project & Programme Management Methodologies (PMBOK/PRINCE2/MSP/Waterfall/Agile).

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click  here .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:
Analytical Thinking, Coaching, Critical Thinking, Customer Value Management, Global IT Infrastructure, Information Technology Applications, Information Technology Strategies, Intentional collaboration, Managing performance, Prioritization, Process Mapping, Project Management, Risk Management, Stakeholder Management, Team Management

Application Close Date: 17/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.