Recovery Officer

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# Primary Details
Time Type: Full time

Worker Type: Employee

- Location: Melbourne preferred, flexible on other QBE office locations in Australia

- Type: Permanent, full-time hours

- Start date: 11 January 2026

- Use your claims, customer service or recovery experience to manage complex motor and property recoveries and deliver strong outcomes for our customers and QBE

The Opportunity

An opportunity has become available to join QBE as a Recovery Officer, supporting the management of complex insurance recoveries. You’ll review potential recovery opportunities, determine the appropriate investigation and assessment approach, and manage matters through to resolution.

About QBE

- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

- We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

- What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

- Review complex and high-value claims to identify potential recovery opportunities

- Develop and manage recovery strategies to optimise outcomes for customers and QBE

- Coordinate investigations, assessments and supporting documentation

- Engage lawyers, specialists and other external partners where required

- Manage complex recovery matters from identification through to resolution

- Build strong relationships with customers, brokers, business partners and internal stakeholders

- Use insights and trends to identify opportunities to improve recovery outcomes and ways of working

- Balance customer, commercial and operational considerations when progressing recovery matters

About you

- Professional experience in client service, insurance, liability, legal, operations, or a similar environment

- An understanding of general insurance and the claims lifecycle would be beneficial, but is not essential

- Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment

- Confident communicator with the ability to build relationships and influence a range of stakeholders

- Strong analytical, problem-solving and decision-making skills

- Comfortable using Microsoft Office and navigating multiple systems to manage day-to-day work

Benefits

- We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

- 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

- Ranked in the top ten in the AAGE Top Graduate Employers 2026 for small sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills:
Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Management, Debt Collections, Detail-Oriented, Dispute Resolution, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Recordkeeping, Standards Compliance

Application Close Date: 24/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.