About this role
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# Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to manage our Settlements portfolio
Location: Melbourne preferred, flexible on other QBE office locations in Australia
Type: Permanent, full-time hours
Start date: 11 January 2026
Deliver effective settlement outcomes through customer-focused, commercially considered collections.
The Opportunity
Looking for a role where you can build on your customer service, banking or call centre experience? Join our Settlements team and develop your skills in settlements, managing your own portfolio while helping customers reach practical and fair outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
- Manage collection activity to recover monies efficiently and commercially
- Develop appropriate recovery strategies and make commercial recommendations to support financial outcomes
- Deliver customer-focused solutions while representing the QBE professionally
- Achieve assigned recovery rate KPIs while effectively managing collection costs and file activity
- Maintain compliance with relevant policies, processes and procedures
- Contribute to process improvements, business initiatives, projects, meetings and training
About you
- Experience in a call centre, corporate banking, collections or customer-focused environment
- Strong customer service and communication skills
- Confidence managing challenging or sensitive customer conversations
- Sound judgement and a practical, solutions-focused approach
- Ability to work towards performance targets and KPIs
- Strong organisation and ability to manage competing priorities
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2026 for small sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
Skills:
Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Management, Debt Collections, Detail-Oriented, Dispute Resolution, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Recordkeeping, Standards Compliance
Application Close Date: 24/11/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.