Engagement and Education Manager

Position Title : Food to Freedom Engagement and Education Manager

FLSA : Exempt, Full-Time

Pay Range : $85,000 to $95,000, annually with full benefits

Schedule : 40 hours/week | Monday - Friday, some nights and weekends

Location : 100% In-Person, on-site in San Francisco, CA

Start Date : December 2026

Mission :
Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Summary :
BTWCSC seeks a highly-experienced and operationally-driven Food to Freedom (F2F) Engagement and Education Manager to protect our community's right to healthy, culturally appropriate food produced sustainably. This role involves building and operationalizing BTWCSC’s self-sustaining food supply within the community to reduce dependency on external food sources, enhancing the District 5 neighborhoods’ nutritional well-being with access to fresh, and healthy foods; coordinating food justice and systems learning and initiatives within BTW Programs; developing meaningful educational partnerships and outreach with local nonprofits, farmers, chefs and producer communities; co-leading a team to seamlessly deliver culturally-affirming services in a timely and efficient manner.

The Engagement and Education Program Manager will also ensure BTWCSC’s food justice vision is operationalized across its major program areas. This manager role requires a seasoned food and agricultural industry worker with exceptional skills in people management, community engagement skills, nutrition and food systems education, good food procurement and partner and community relations. The Education and Engagement Manager will also be responsible for deepening client/participant engagement and knowledge of Black-led and Black-fed food systems with an emphasis on meaningful outcomes around good food access, healthy eating and active living. As directed by Associate Director of Community Resiliency Program, this employee will also ensure equitable access to and distribution of food within the Fillmore/Western Addition and broader San Francisco community, applying best practices in food safety, health, and nutrition and a participant-centered approach.

The Manager will coordinate and collaborate with all staff and activities associated with all BTW food programs. By taking advantage of this opportunity, the Manager will contribute to the organization's mission of meeting community needs by providing efficient and effective program operations that enhance BTWCSC's commitment to excellence.

Essential Duties:
Supervision and People Management:

● Serve as a role model for F2F Team; demonstrates executive functioning and ability to deliver great internal and external client service.

● Demonstrate holistic program leadership by being a cross-trained functional support of the Food Operations team and coordinating with the Food Operations Manager to ensure overall program success.

● Supervise BTW Food to Freedom staff using the organization’s servant leadership philosophy, coaching staff towards a culture of excellence, including the F2F Engagement and Education Coordinator(s), Food Justice Liaison(s), and Food to Freedom Seasonal Specialist(s), and volunteers.

● Serve as a conduit for clear and timely communication between leadership and frontline staff, and volunteer management.

● Manage administrative functions, including tracking and documentation of client intakes, participant applications, and eligibility assessment for both internal and external food programs.

● Contribute to team decision-making on staffing, structure, and operational design to improve program effectiveness and impact.

Community Engagement

● Responsible for the launch of new community grocery sites based on evaluation of meeting community needs and strategic program opportunities and partnerships. This includes the formalizing of Memorandum of Understandings with school sites, property managements and other governing entities.

● Collaborate with the Food Operations Manager to establish and hand off necessary program operations and logistics for successful service of the community grocery site(s) and meal delivery.

● Develop and execute the ongoing targeted outreach to expand prospective clients/participants in both internal and external programming at all existing sites, and when needed, work on event planning with the Communications & Events Manager.

● Coordinate on a regular cadence with the Food to Freedom Operations Manager to assess and manage client program participation rates across all internal and external program sites.
● Develop and implement a streamlined client/participant feedback process that not only meets grant reporting requirements and program improvement but also as a mechanism of greater client/participant engagement with our services and community.

● Manage a timely and accurate administrative process and communication of client intakes, participant applications, eligibility assessments, program acceptance and seamless handoff to the Food Operations Team for enrollment and service delivery.

● Develop and provide consistent and regular food justice education opportunities to staff and client/participant community through distinct events (i.e. farm visits) and embedded features within programming (ie. monthly newsletters) in collaboration with the Communications and Event Manager.
● Ensure grant compliance, budget management, and adherence to reporting requirements under the guidance of the Associate Director of Community Resiliency, Director of Programs & Impact, and Finance Team.

● Support BTWCSC signature holidays, events and additional food programs such as November and December holidays, Black History Month, Juneteenth etc.

● Provide high-level oversight of customer service and hospitality practices, resolving participant concerns quickly and professionally; Education:

● Support the alignment of existing BTW programs with core food justice principles and educational components. Work with BTW Program Teams and partners (farmers, producers, distributors) on community education for Youth and Senior Programs, including but not limited to: farm visits and tours, healthy grocery store tours, community dinners, and Family Harvest/U-Pick Days, lesson plans and reading material etc.

● Develop and integrate educational materials-such as recipe cards, nutrition education signage, inserts, labeling, fact sheets, and cookbooks-into existing food distribution programs, including the Friday Markets, CSAs, meal distribution and delivery, and off-site grocery distribution.

● Ensure alignment of all BTW recipes, menus, grocery lists, weekly meals, farmer sourcing, community events, and celebratory meals with the Black cultural diasporic lens. Program Vendor Partnerships and Development:

● Build and maintain sustainable, direct relationships with new and existing agency partners, community based non-profits, local farmers and farmer co-operatives.
● Ensure principles and veracity of good food partnerships with relationship building, “farm to plate” growing practices, educational visits by staff and community members, healthy and culturally relevant grocery/pantry and meal development.

● Collaborate with Food to Freedom Operations Manager in working directly with local, BIPOC, women and other marginalized farmers and producers to continue to build upon and expand the
culturally affirming produce sourcing for all grocery and meal programs.

Reporting & Continuous Improvement:

● Manage and support the Food Engagement Coordinator(s) and Liaison(s) in the timely and accurate collection, entry, and reporting of data on all client/participant outreach and engagement.

● Analyze data both quantitatively and qualitatively to inform program decisions including, but not limited to, service expansion to or within sites, client and community engagement models, strategic farm/produce partnerships.

● Collaborate with BTW Data teams to create dashboards and/or reports for internal leadership teams.

● Manage evaluation activities that measure the impact of food distribution on family stability, health, and food security. ● Co-own meeting budget and grant requirements with the Food Operations Manager with a focus on management of client/participant outreach and engagement.

Qualifications and Skills Required:
● 3+ years of experience in food, agricultural production, restaurant, grocery retail or hospitality experience in a fast-paced setting, preferably in an operations and/or management position.
● HS diploma or equivalent is required. A college degree in culinary sciences, food systems, sustainability, nutrition, environmental science, public health, community development, social work or equivalent experience is highly preferred.
● Direct experience in direct service and/or client management is preferred.
● 2+ years of demonstrated experience leading, coaching and collaborating with a team.
● 2+ years of direct experience in food justice and system work via teaching, organizing, garden education, and/or other educational activities.
● Demonstrated experience in managing program and/or food budgets, monitoring expenditures, and ensuring fiscal responsibility and sustainability using spreadsheets or related databases in regular reporting intervals

● Proven experience in sustainable and farm-direct food sourcing based on seasonality and locality.
● Maintain inventory based on lean principles focused on meeting client/community food needs limiting waste. Strong grasp of standard inventory management terms and practices such as COGS, FIFO, establishing par levels, etc.
● Demonstrated knowledge of the food and nutrition, inequities, social and cultural needs of underserved communities and the historical and contemporary impacts of racism and structural
inequities.
● Demonstrated experience with providing racially and culturally-responsive services and programs for diverse populations, preferred.
● Lived experience with Black/African-American communities and/or communities of color and/or navigating housing insecurity and/or the justice system preferred.
● Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders and government agencies.
● Demonstrates professionalism, socioemotional intelligence, and integrity.

● Excellent verbal, writing, and comprehension skills.
● Demonstrates strong project management skills and the keen ability to plan, implement, and execute.
● Ability to work with diversity and challenge, establishing and maintaining working relationships with producers, farmers, co-workers, volunteers.
● Ability to manage staff and contribute to strategic hiring decisions.
● Demonstrated excellence in organizational and systems planning and implementation.
● Demonstrated interpersonal skills including flexibility and the ability to listen, negotiate and collaborate with various stakeholders.
● Proactive, organized, independent, motivated and detailed oriented manager.

● Previous experience in successful people management and acute soft skills.
● Ability to work independently and be both creative and strategic when confronted with complex and multifaceted opportunities and challenges.
● A positive attitude, compassion, and strong team-oriented work ethic.
● Strong applicants must have the ability to be flexible and adapt to change.
● Google Suite, MS Excel proficiency required with a strong preference for candidates with experience in managing and/or implementing inventory management systems.

Certification, Licensure, Training :
Applicants must complete all requirements below:
● Current CA Driver’s License, current auto insurance, and a clean driving record.

● Current CPR & First Aid Certificate (every two years after that)
● ServSafe Certification, California Food Handler card is required within 30 days post-hire. BTWCSC provides on-site paid training and certification.
● Clearance Child Mandated Reporting (can be completed upon hire)

Professional Expectations :

● Demonstrates a desire to serve others and fulfill community needs for vulnerable populations

● Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

● Builds rapport and relates well to others.

● Makes sound judgments, and transfers learning from one situation to another.

● Embraces new approaches and discovers ideas to create a better member experience.

● Strives to meet or exceed goals and deliver a high-value experience for clients.

● Pursues self-development that enhances job performance.

● Demonstrates an openness to change and seeks opportunities in the change process.

Physical Requirements :
Must be able to move 50 pounds safely. Must have the physical stamina and the ability to perform repetitive tasks involving lifting, bending, and standing for extended periods. Common demands include lifting items, pushing and pulling carts, and working in varied temperatures, including refrigerated and outdoor areas. Hand use: single grasping, fine manipulation, pushing, and pulling. Work requires the following motions: bending, twisting, squatting, and reaching. Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. Ability to work in a wet and cold environment.

Schedule :
Monday - Friday, 9:00 am to 6:00 pm, some nights and weekends. Additional hours may be required for program activities including but not limited to, BTW staff events, evening and late-night duty, and staff meetings; a calendar will be provided.

Benefits :

BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full-time and exempt with an annual salary range of $85,000 to $95,000 plus a full benefits package, including:

● 100% employer covered excellent health, dental, and vision benefits

● Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures

● Workers' compensation;

● Employee assistance program;

● Monthly wellness benefit after 90 days;

● Access to daily chef-cooked meals and snacks;

● Commuter benefits;

● Life and disability insurance

● 401(k) with employer contribution

● Professional development opportunities, including conferences, seminars, webinars, and training.

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings
will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. According to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

To Apply, please submit the following:

● A brief cover letter detailing your fit and qualifications for the position

● Copy of any relevant certifications

● Resume or CV

● Minimum of 2 references, including at least one recent supervisor

● Application submission screening will be completed on a rolling basis

● Applicants must pass a full background check and Live Scan