About this role
<b>Overview</b><br><div>Are you passionate about shaping the future of business transformation through AI? Do you thrive on building high-performing teams, driving strategic customer engagements, and turning innovation into measurable business impact?</div><div> </div><div>We are looking for an exceptional Solution Sales Manager – AI Business Solutions (Business Process) to lead our Business Process sales organization in the UAE.</div><div> </div><div>As organizations move beyond traditional digital transformation into the era of AI-powered and agent-operated businesses, this role presents a unique opportunity to help some of the UAE's most strategic customers reimagine how they operate, engage customers, empower employees, and drive growth.</div><div> </div><div>You will lead a team of talented Solution Specialists responsible for accelerating the adoption of Microsoft Dynamics 365, Power Platform, Copilot, and AI agents, helping organizations transform critical business processes across customer engagement, sales, service, finance, and operations.</div><div> </div><div>This is more than a sales leadership role. It is an opportunity to shape the next chapter of AI transformation in one of the world's most dynamic and ambitious markets.</div><div> </div><div><strong>What you Will Do: </strong></div><ul><li>Lead and inspire a high-performing team: Build, coach, and develop exceptional sales talent, fostering a culture of accountability, collaboration, continuous learning, and customer obsession.</li><li>Drive AI-led business transformation: Help customers move beyond technology adoption to fundamentally reimagine their business processes through Dynamics 365, Power Platform, Copilot, and AI agents.</li><li>Accelerate business growth: Own the business strategy, pipeline development, revenue performance, and execution excellence across the Business Process solution area.</li><li>Engage strategic business decision-makers: Build trusted relationships with C-level executives and business leaders, connecting Microsoft's innovation to their most pressing business priorities and measurable outcomes.</li><li>Lead with an industry-first mindset: Translate industry challenges into compelling transformation opportunities, positioning Microsoft as a strategic partner in customers' AI journeys.</li><li>Orchestrate One Microsoft: Collaborate across account teams, technical specialists, customer success, engineering, and partners to deliver integrated solutions and accelerate customer value realization.</li><li>Shape the future of AI-powered business: Champion new approaches to solution selling, helping customers transition from traditional applications toward intelligent, connected, and increasingly autonomous business processes.</li></ul><p> </p><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. </p><br><br><b>Responsibilities</b><br><div><strong>People Leadership & Talent Development</strong></div><ul><li>Lead, inspire, and develop a high-performing team of Solution Specialists, building a culture of accountability, collaboration, inclusion, and continuous growth.</li><li>Attract, develop, and retain exceptional talent through coaching, mentoring, succession planning, and career development.</li><li>Foster a growth mindset and empower the team to embrace AI innovation, navigate change, and continuously elevate their impact.</li></ul><div><strong>Business Strategy & Sales Excellence</strong></div><ul><li>Own and execute the Business Process sales strategy, driving revenue growth, market share, pipeline health, and predictable business performance.</li><li>Accelerate customer adoption of Microsoft Dynamics 365, Power Platform, Copilot, and AI agents, balancing growth in core business applications with emerging AI opportunities.</li><li>Drive disciplined sales execution through strategic account planning, opportunity qualification, competitive positioning, forecasting accuracy, and deal orchestration.</li><li>Identify new market opportunities and develop scalable go-to-market strategies aligned with customer priorities and industry trends.</li></ul><div><strong>AI Transformation & Customer Engagement</strong></div><ul><li>Lead strategic conversations with C-level executives and business decision-makers, positioning Microsoft as a trusted partner in AI-powered business transformation.</li><li>Help customers reimagine and modernize critical business processes by combining business applications, low-code innovation, Copilot, and autonomous agents.</li><li>Shift customer conversations from product capabilities to measurable business outcomes, including productivity, operational efficiency, customer experience, and business growth.</li><li>Champion an industry-led, customer-centric approach that translates business challenges into differentiated transformation opportunities.</li></ul><div><strong>Cross-Solution Leadership & Ecosystem Orchestration</strong></div><ul><li>Drive strong collaboration across account teams, technical specialists, customer success, engineering, and partner organizations to deliver integrated customer solutions.</li><li>Build and activate strategic partner relationships to accelerate market reach, solution innovation, and customer adoption.</li><li>Orchestrate cross-solution opportunities that bring together Microsoft Cloud, AI, business applications, and the broader Microsoft ecosystem.</li><li>Ensure strong alignment between sales commitments, solution delivery, customer adoption, and long-term value realization.</li></ul><div><strong>Innovation & Market Leadership</strong></div><ul><li>Champion Microsoft's AI-first vision, helping customers transition from traditional business applications to intelligent, agent-powered business processes.</li><li>Stay ahead of emerging AI technologies, competitive dynamics, and industry shifts to shape differentiated customer strategies.</li><li>Lead by example in adopting AI-powered sales practices, driving productivity, innovation, and operational excellence across the team.</li><li>Represent Microsoft as a thought leader in business transformation, building executive relationships and contributing to the UAE's evolving AI ecosystem.</li></ul><br><br><b>Qualifications</b><br><div><strong>Required Qualifications</strong></div><ul><li>Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent practical experience.</li><li>Proven experience in enterprise technology sales, business applications, digital transformation, or solution selling, with a track record of delivering business growth and exceeding sales objectives.</li><li>Demonstrated people management experience, including leading, coaching, developing, and inspiring high-performing sales teams.</li><li>Strong experience engaging C-level executives and business decision-makers, translating complex technology solutions into measurable business outcomes.</li></ul><div><strong>Preferred Qualifications</strong></div><ul><li>AI & Business Transformation: Strong understanding of how AI, Copilot, intelligent agents, and business applications are transforming enterprise operations, customer engagement, and business processes.</li><li>Business Applications Expertise: Experience with Microsoft Dynamics 365, Power Platform, or comparable enterprise CRM, ERP, and business application platforms.</li><li>Strategic Sales Leadership: Proven ability to develop and execute go-to-market strategies, manage complex enterprise sales cycles, build sustainable pipelines, and drive predictable revenue growth.</li><li>Executive Engagement: Ability to build trusted relationships with senior business and technology leaders, influence strategic decisions, and lead outcome-driven transformation conversations.</li><li>Industry & Market Understanding: Strong understanding of enterprise customer priorities, industry challenges, and the competitive landscape, ideally with experience in the UAE or broader Middle East market.</li><li>Cross-Organizational Leadership: Experience orchestrating multidisciplinary teams, partners, and stakeholders to deliver integrated solutions and accelerate customer value realization.</li><li>Commercial & Operational Excellence: Strong business acumen, forecasting discipline, negotiation capabilities, and experience managing complex strategic opportunities.</li><li>Growth Mindset & Innovation: Passion for emerging technologies, continuous learning, and challenging traditional approaches to solving business problems.</li><li>Leadership & Culture: Demonstrated ability to attract and develop talent, lead through change, foster an inclusive culture, and empower teams to achieve ambitious outcomes.</li><li>Language requirement: English and Arabic</li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>