Sales Consultant

Job responsibilities

Sales Performance

- Vehicle Sales:

Responsible for achieving the assigned monthly sales target for vehicle units. This is the primary responsibility of the sales consultant.

- RME Accessories Sales:

Responsible for meeting sales targets related to accessories per unit.

- Key Performance Indicators (KPI):

Achieve the quarterly non-financial KPIs as set by the management.

Sales Process

- Outdoor Sales:

Generate a sufficient number of outdoor appointments with prospective customers monthly, utilizing telephone, web, CRM, and social media platforms to generate leads.

- Lead Conversion to Walk-Ins:

Effectively convert phone and digital leads from social media into showroom walk-ins, increasing the potential for sales conversion.

- Lead Follow-Up (Web and CRM):

Contact all leads from the GCRM call centre and digital sources promptly—within 2 hours for web leads and within 4 hours for CRM leads.

- Test Drive Facilitation:

Offer and conduct vehicle test drives to customers, highlighting key performance and driving features to enhance the buying experience.

- Trade-In Appraisal:

Provide trade-in appraisals to customers interested in exchanging their current vehicles.

- Manager’s Second Facing:

Proactively request second facing from the sales manager by providing detailed information on the customer and their vehicle requirements.

Customer Satisfaction

- Sales Satisfaction Index (SSI):

Ensure high customer satisfaction by consistently delivering a complete and seamless sales process throughout the entire vehicle purchase journey.

- Mystery Shopping – ARA (Walk-ins / Telephone / Email):

Adhere strictly to customer handling standards to ensure the sales process is properly conducted during all customer interactions, including walk-ins, telephone calls, and emails, as assessed through mystery shopping evaluations.

Product Knowledge

- Quarterly Product Knowledge Test:

The sales consultant must demonstrate comprehensive knowledge of all products, including features, advantages, benefits (FAB), new vehicle technologies, and unique selling points (USPs).

Educational Qualification

- Diploma or equivalent in a related field.

Work Experience

- 2-3 years of sales similar experience in automobile or related industry.

Competencies

- Proficency in MS Office and computer literacy
- Fair knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter and Instagram.

Languages

- Proficient in English
- Arabic is a plus