Account Coordinator I (On-Sites)

Ideal Candidate:  The Account Coordinator I On-Site, serves as the primary on-site operational and customer support resource for assigned customer accounts. This role is responsible for coordinating daily import and export activities, supporting warehouse operations, and ensuring accurate documentation, shipment tracking, and regulatory compliance. The position works closely with warehouse personnel, customers, and internal teams to ensure timely execution of services while maintaining high standards of customer service, safety, and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Serve as the primary on-site point of contact for assigned customer accounts, providing timely communication, accurate updates, and professional service.

- Coordinate and support daily on-site operations, including receiving, packing, crating, shipping, and staging activities for import and export shipments.

- Prepare, review, and maintain shipment and planning documentation, including bills of lading, commercial invoices, packing lists, and certificates of origin.

- Support and coordinate hazardous materials shipments on site, ensuring proper documentation, marking, labeling, and regulatory compliance.

- Communicate effectively with customers, warehouse personnel, vendors, and internal teams via email, phone, and in-person interactions.

- Respond to customer emails and phone inquiries within established service-level expectations (within two hours).

- Track shipments and proactively identify issues, delays, or discrepancies; escalate concerns to Leads or Supervisors as appropriate.

- Perform accurate data entry and record maintenance in internal systems, including BC and C2C, ensuring data integrity.

- Conduct freight audits and prepare documentation for bill-pay processing.

- Ensure compliance with job breakdowns, work instructions, SOPs, and applicable regulatory requirements.

- Maintain organized records related to shipments, documentation, and customer communications.

- Support on-site coordination between warehouse operations and office teams to ensure smooth execution of services.

- Perform other related duties as assigned.

Qualifications

QUALIFICIATIONS AND EDUCATION REQUIREMENTS

- 1–2 years of relevant experience in operations, logistics, customer coordination, or administrative support; experience within custom packing, crating, logistics, or dangerous goods–related industries.

- High school diploma or GED (accredited) required.

- Experience working in on-site or warehouse-embedded operational roles preferred.

- Basic knowledge or exposure to hazardous materials or regulated environments preferred.

- Proficiency in Microsoft Office (Outlook, Word; basic Excel required).

- Demonstrated data entry experience with strong attention to accuracy.

- Experience with BC, C2C, or similar operating systems preferred.

- Ability to work effectively in a fast-paced, on-site operational environment.

- Ability and willingness to successfully complete IATA and IMDG training within 90 days of hire.

- Basic exposure to DOT, IATA, IMDG, and other applicable regulations preferred.

KNOWLEDGE SKILLS AND ABILITIES

- Strong customer service orientation with a professional, service-focused approach.

- High attention to detail, accuracy, and organization.

- Effective time-management skills with the ability to prioritize tasks in a dynamic environment.

- Clear and professional verbal and written communication skills, including email correspondence.

- Ability to follow procedures, SOPs, and safety requirements consistently.

- Strong interpersonal skills with the ability to work collaboratively with warehouse staff and internal teams.

- Ability to identify issues and escalate appropriately to Leads or Supervisors.

- Adaptable, dependable, and able to work under pressure while maintaining accuracy and professionalism.

DIRECT REPORTS

- This position has no direct reports.

WORK ENVIRONMENT AND SAFETY EXPECTATIONS

- Work is performed primarily in an office environment, with routine use of computers, phones, and standard office equipment.

- Position may require occasional presence in warehouse, production, or customer facility areas to support operations, audits, or coordination activities.

- Must comply with all company safety policies, work instructions, SOPs, and regulatory requirements applicable to office and operational environments.

- Required to maintain clean, organized, and professional workspaces, including shared office and operational areas.

- Must follow all safety signage, access controls, and hazard-awareness procedures when entering non-office areas.

- Required to wear appropriate Personal Protective Equipment (PPE) when in operational or warehouse environments, including but not limited to safety footwear, high-visibility apparel, eye protection, or hearing protection, as applicable.

- Expected to identify and promptly report safety hazards, incidents, or near-misses to supervision or the QHSE department.

- Must conduct all work in a manner that supports safe operations, regulatory compliance, and protection of company and customer property.

PHYSICAL REQUIREMENTS

- Ability to sit for extended periods of time while working at a computer workstation.

- Ability to use hands and fingers to operate computers, keyboards, telephones, and other office equipment.

- Ability to read, review, and interpret documentation in electronic and paper formats.

- Ability to communicate verbally and in writing, including participating in phone calls, meetings, and customer communications.

- Ability to stand, walk, bend, and move about operational or warehouse areas on an occasional basis.

- Ability to lift and carry up to 10 pounds occasionally, such as files, office materials, or documentation.

- Ability to navigate stairs, aisles, warehouse, and work areas safely when required for operational support or facility visits.

- Visual and auditory ability sufficient to perform job duties safely and accurately, with or without reasonable accommodation.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK SCHEDULE

- Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, overtime, or adjusted hours as needed to meet operational demands.

Additional Notes

The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

Equal Opportunity Employer

DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law