Human Resources Shared Services Center Advisor II (Leave Management)

To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources (HR) Center Of Excellence (COE). Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

- Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
- Ability to work independently and in a team environment
- Experience in leading, guiding, and mentoring others
- Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)
- Advanced knowledge of various Human Resource issues, services, and systems
- Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced customer service and stakeholder management skills
- Effective database and presentation software skills
- Advanced organizational, planning and time management skills
- Advanced research, analytical, and problem-solving skills
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Expert skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced verbal and written communication skills
- Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
- Significant experience in human capital management systems
- Significant knowledge of Navy Federal products, services, programs, policies and procedures
- Advanced communication skills, ability to clearly convey information and provide guidance to employees through both inbound and outbound communication channels
Expert skill in managing and resolving complex employee cases with attention to detail and accuracy
- Advanced skill in creating reports, validating data, and ensuring compliance with HR standards and policies
- Advanced knowledge of HR systems, particularly Oracle HCM, and the ability to maintain accurate employment records

Additional Information

Hours:

- Monday - Friday, 8:00AM - 4:30PM; Hybrid

Location:

- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602