About this role
To determine and maintain a comprehensive member research strategy and oversee market research activities using appropriate economic, financial, competitive member information and analysis. To foster growth and retention of member product and service usage through effective and efficient channel engagement.
- Bachelor’s in Marketing, Management, Economics, Finance, or a related field, or the equivalent combination of education, training or experience
- Demonstrated experience to plan, organize, direct lead, and control a multi-function operation
- Proven experience producing desired results and achieving objectives
- In-depth technical knowledge of research methodologies, business strategies, market trends and valuation methods
- Extensive experience with financial and member service operations to include understanding of effective member service philosophy
- Extensive and progressive experience in marketing, accounting, statistics, finance, or economics with respect to business case development for cross-organizational opportunities (practices, initiatives, products, and services)
- Ability to interact with various levels of management
- Highly effective verbal, written and interpersonal communication skills
- Strong leadership and negotiation skills, flexible in controversial situations
Desired Qualifications
- Master’s in Marketing, Management, Economics, Finance, or a related field, or the equivalent combination of education, training or experience
- Extensive experience managing Product Development Lifecycles for financial products and services
- Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
Additional Information
Hours:
- Monday - Friday, 8:00 AM - 4:30 PM Hybrid
Locations:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Dr. Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 2260