Senior Business Process Engineer - Business Architecture

The Senior Business Process Engineer evaluates, designs, executes, measures, monitors and controls business processes. The role will work to ensure that business process outcomes are in harmony with an organization's strategic goals. They work collaboratively across all departments of the organization to help improve the management of complex cross-functional business processes and value streams. The role will focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals. The senior business process engineer needs to be highly skilled in evaluating needs and issues, defining strategies and solutions, and implementing repeatable processes, platforms, tools, and systems to enhance awareness and growth of products and services. The Senior Business Process Engineer independently applies enterprise and systems thinking, Business Process Architecture, and relevant Business Architecture practices to frame strategic cross-functional initiatives, identify business capability gaps, dependencies, and system-level risks, and translate strategic priorities into decision-ready improvement and transformation opportunities.

- Bachelor’s degree and 4+ years of relevant experience.
- Experience in BPM Centers of Excellence or similar enterprise process functions.
- Demonstrated experience leading value-stream mapping and complex cross-functional BPM initiatives.
- Demonstrated hands-on experience developing or applying Business Process Architecture, including process hierarchy, taxonomy, decomposition, and end-to-end process relationships.
- Healthcare industry experience strongly preferred, ideally within a health plan, payer, insurance, dental benefits, or similarly complex and regulated environment.
- Core skills in organization, communications, project and program management, organizational change management, leadership and coaching.
- Demonstrated hands-on experience applying Business Process Architecture and relevant Business Architecture practices, including process hierarchy and decomposition, business capability modeling, value streams, and relationships among processes, customer journeys, technology, data, and ownership.
- Advanced critical and systems thinking, with the ability to reframe requests into underlying business problems and identify tradeoffs and second-order impacts.
- Ability to translate complex analysis into executive-ready narratives, recommendations, and decision options.
- Ability to influence without authority and challenge thinking constructively.
- Ability to lead complex cross-functional working sessions and move leaders toward alignment and sound decisions.
- Strong emotional intelligence: Open to/seeks and integrates feedback. Able to identify and address underlying issues/objections and handle ahead of engagement with leadership or team members.
- Strong business, functional, and enterprise acumen, with high aptitude for partnering with technology experts.
- Ability to mentor Associate and Career Process Engineers.
- Trusted advisor, honest, up-front, and able to maintain confidentiality.

Licenses
• Lean Six Sigma Black Belt. Preferred

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $81,265 - $176,073