About this role
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Hotel Valencia Riverwalk is part of Valencia Collection, a collection of hotels that are created for todays passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY
We are looking for a friendly, professional Room Service Attendant to join our hotels Food and Beverage team. This position is responsible for accurately taking, preparing, delivering, and retrieving guest room dining orders and amenities while providing polished, personalized service. The ideal candidate demonstrates strong attention to detail, knowledge of hotel services and food and beverage offerings, and the ability to work efficiently in a fast-paced luxury hotel environment.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
- Contribute positively to the team within the department
- Ability to confidently use hotel devices and platforms such as Tabit POS, Alice, and Stay in Touch.
- Prepare for any/all guest requests
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the hotels needs.
- Complete side work as assigned.
- Display working knowledge of all menu items and prices
- Complete side work as assigned.
- Respond to the needs and requests of guests immediately
- Answer phones and take orders or receive orders from the hotel operator
- Set up trays with proper condiments and utensils
- Deliver orders and amenities to guest rooms
- Pick up trays from guest rooms
- Keep work areas clean and organized
- Assist in maintaining the ambience of the hotel
- Well-groomed, professional appearance and demeanor.
- Contribute positively to the team within the department
- Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates)
- TABIT POS system and tip policies
- Keep work areas clean and organized
- Effective multitasking skills
- Complete opening, shift, and closing checklists and all assigned side work to ensure the department is fully prepared for the next shift.
- Assist other Food & Beverage outlets and hotel departments during high-volume periods or as business needs require.
- Handle guest complaints and service recovery opportunities professionally, resolving issues within established guidelines and notifying management when appropriate.
- Monitor and replenish room service supplies, including condiments, utensils, napkins, trays, beverage supplies, and guest amenities, and report shortages to management.
- Maintain clean, sanitized, stocked, and organized room service stations, carts, trays, equipment, storage areas, and public service areas throughout the shift.
- Promptly retrieve trays, carts, dishes, glassware, and service equipment from guest rooms and designated pickup areas to maintain clean and efficient hotel operations.
- Process guest payments and room charges accurately and follow hotel credit-card, and tip procedures.
- Follow proper procedures for room entry, guest privacy, key control, elevator use, and secure delivery to guest rooms and public areas.
- Provide professional in-room service by confirming the guests preferred placement of food and beverages while respecting guest privacy and hotel standards.
- Inspect all orders before delivery to confirm presentation, temperature, completeness, condiments, utensils, napkins, beverages, and requested amenities.
- Communicate closely with the kitchen, bar, hotel operator, Front Desk, Housekeeping, and management to ensure orders are prepared and delivered accurately and on time.
- Use suggestive selling techniques by promoting menu features, beverages, desserts, amenities, and other approved hotel offerings.
- Accurately enter and update room service orders, including special requests, allergies, delivery timing, room charges, discounts, and approved adjustments.
- Be able to use and operate hotel electronic devices for orders
- Verify room numbers, guest names, order details, special requests, and delivery instructions before leaving the service area.
Guest Services
- Maintain knowledge of hotel services and amenities to assist guests with inquiries.
- Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
- Greet guests promptly, ensure timely delivery of food and beverages, and practice core service standards on every interaction.
- Always maintain a professional and welcoming demeanor to enhance the guest experience.
- Ensure your area is always clean and organized.
- Assist with special requests, VIP amenities, celebrations, welcome deliveries, and other guest experience initiatives as assigned.
Team Support and Training
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Attend monthly Food and Beverage Meetings.
- Participate in ongoing training to stay updated on menu items, service standards, and company policies.
- Work productively with a team
- Contributes to team results.
- Must be comfortable using the Paycom app or computers to complete training
- May use device (Alice App) to communicate with team members internally during shift to assign/ complete tasks.
Communication and Reporting
- Collaborate with other hotel departments to ensure seamless guest service.
- Report any incidents, accidents, or unsafe conditions immediately to management.
- B e extremely courteous to all guests and fellow employees
- Communicate effectively with others
Safety & Compliance
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Report unsafe conditions to your supervisor immediately
- Maintain hotel equipment in proper working conditions
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Wear required non-slip footwear to prevent slips and falls.
- Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
- Follow food safety, sanitation, temperature-control, allergen-awareness, and responsible alcohol-service procedures at all times.
BASICS
- Looking for flexibility with morning or evening shifts.
- Warmly welcoming guests and creating a refined, inviting room service experience.
- Display courteous behavior with guests and team members
- Following all opening, shift, and closing procedures
- Maintain polished and well-organized work areas
- Perform any additional duties assigned by the supervisor
- Must be familiar with payment handling procedures including proper discounting, the Tabit system, and tip policies
- Must be able to complete a checklist every shift.
- Weekly rehearsals to maintain standards will be administered and utilized.
- Learn and rehearse Hotel Core 18 Standards.
Physical Requirements
- Sitting: Not applicable
- Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift.
- Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs. if applicable)
- Other Physical Requirements: Frequent bending, reaching, and light lifting required.
Working Environment
- Interior: Operating primarily inside the hotel. Walking on a variety of surfaces to include carpet/tile/ wood flooring. Daily use of elevators and stairs
- Exterior: Comfortable working outdoors if needed. Exposure to the elements.
Qualifications
CANDIDATE PROFILE
Education and Experience
- Communicate effectively with others
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- High school or equivalent education required.
- TABC and Food Handlers certificates
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- High school or equivalent education required.
- Ability to follow safety guidelines
- Handling difficult customers or complaints with professionalism.
- Multitasking effectively in a fast-paced environment
- Effective time management and problem-solving skills
- Certification of completion in TABC and Food Handler
- Prepare and serve alcoholic and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines.
- Follow guidelines established with regard to age identification for suspected minors and when dealing with an intoxicated customer
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more (https://www.valenciahotelgroup.com/valencia-hotel-group-benefits.htm)
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force