Delivery Service Dispatcher

Job Title: Delivery Service Dispatcher Job Description The Delivery Service Dispatcher supports delivery operations by generating cases for billing disputes and CO2 tank service, logging incoming calls, and coordinating service activities. This position creates and manages service tickets, schedules and dispatches service technicians, and assists customers with billing questions, gas refills, and equipment safety issues. The role requires strong attention to detail, accurate data entry, and clear, professional communication. New team members complete a three-week classroom training program followed by one week of hands-on training with a supervisor to ensure they are fully prepared for success. Responsibilities

- Answer incoming customer calls and provide professional, courteous support for delivery and service-related inquiries.
- Generate and log cases related to billing disputes and CO2 tank service in the appropriate systems.
- Create accurate service tickets for gas refills, equipment safety issues, and other service needs.
- Schedule and dispatch service technicians and deliveries in a timely and efficient manner.
- Perform manual order entry and update customer and order information with a high level of accuracy.
- Coordinate logistics to ensure on-time deliveries and prompt service resolution.
- Assist customers with billing disputes by gathering information, documenting details, and routing cases for resolution.
- Use basic computer navigation and Microsoft Office tools to manage tickets, schedules, and documentation.
- Maintain organized records of calls, orders, and service activities.
- Communicate clearly with customers, drivers, and internal teams to resolve issues and provide status updates.
- Follow established procedures and safety guidelines related to equipment and CO2 tank service.
- Participate fully in the training program and apply learned processes to daily work.
- Support a collaborative team environment by sharing information and assisting colleagues as needed.

Essential Skills

- Customer service experience with the ability to handle calls professionally and empathetically.
- Experience in dispatch, logistics coordination, or a similar role involving scheduling and routing.
- Proficiency in manual order entry and clerical tasks requiring accurate data input.
- Basic computer literacy, including the ability to navigate multiple systems and learn new software quickly.
- Familiarity with Microsoft Office applications for basic documentation and communication.
- Strong communication and interpersonal skills to interact effectively with customers and internal teams.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- High attention to detail to ensure accurate logging of calls, tickets, and orders.
- Ability to work weekends and flexible schedules as required by the role.

Additional Skills & Qualifications

- Previous experience in a logistics, delivery, or service dispatch environment is beneficial.
- Experience in clerical support or administrative roles involving order processing is helpful.
- Ability to remain calm and solution-focused when handling billing disputes or service issues.
- Willingness to participate in and complete a structured training program combining classroom and hands-on learning.
- Motivation to grow within a company that offers clear career paths and opportunities for advancement.

Work Environment This is an onsite role in an air-conditioned office setting within a collaborative and supportive team environment. The position includes a comprehensive training program consisting of three weeks of classroom instruction followed by one week of hands-on training with a supervisor. Schedules are full-time and require flexibility, including weekend availability. Multiple shifts are available, such as 7:00 a.m.6:00 p.m., 8:30 a.m.5:30 p.m., 10:00 a.m.9:00 p.m., and 12:00 p.m.9:00 p.m., with varying days off across the week. The culture emphasizes strong leadership, a positive work environment, clear career paths, and opportunities to move to a preferred shift after full-time hire. The team values collaboration, reliability, and a focus on providing excellent service to customers.
Job Type & Location
This is a Contract to Hire position based out of Stuart, FL.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Stuart, FL.
Application Deadline
This position is anticipated to close on Nov 13, 2026.
Workplace Type
This is a fully onsite position in Stuart,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.