EV Product Specialist - Destination Auto Group

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2024, Destination Auto Group is looking for an enthusiastic, customer-focused and technology-savvy individual to join our automotive team as an EV Product Specialist.

This is an exciting opportunity for someone who enjoys connecting with people, has a passion for technology and takes pride in delivering an exceptional customer experience. The EV Product Specialist will serve as a knowledgeable and approachable resource for customers exploring electric vehicles, helping them understand the technology, features and benefits of EV ownership.

Working alongside our automotive sales team, this position will focus on customer engagement, product education, and vehicle demonstrations.

This is a fixed-term position with our team for approximately six months, with the possibility of extension and potential opportunities to transition into a permanent Guest Advisor role as business needs evolve.

What we can provide for you:

- Product training and ongoing learning opportunities.
- An opportunity to develop specialized knowledge in the growing EV industry.
- A competitive compensation plan
- The opportunity to work with an innovative automotive team.
- An environment that is friendly, respectful, collaborative and ultimately supports your success
- Employee recognition, celebration and company culture events
- Potential consideration for a permanent Guest Advisor position as business needs and opportunities evolve.

What you’ll be doing:

- Welcome and engage customers, building rapport and delivering a positive, personalized, and pressure-free showroom experience.
- Support customers throughout their vehicle discovery and ownership journey, including those who have purchased or reserved a vehicle and those exploring EV options.
- Develop and maintain strong knowledge of EV technology, vehicle features, capabilities, manufacturer updates, and industry developments.
- Educate customers on EV ownership, including battery technology, driving range, charging options, ownership benefits, and potential cost savings, translating technical information into easy-to-understand explanations.
- Conduct engaging and personalized vehicle demonstrations, showcasing vehicle features, advanced technology, infotainment systems, connectivity, mobile applications, driver-assistance systems, premium craftsmanship, and comfort.
- Facilitate test drives in accordance with dealership procedures, answer product-related questions, and help customers understand vehicle functionality and features.
- Work closely with the sales team, management, and other dealership departments to ensure a consistent and seamless customer experience.
- Support dealership operations by preparing showroom vehicles for demonstrations, maintaining accurate customer information in dealership systems, assisting with inquiries and follow-ups, and communicating customer feedback.
- Contribute to a positive, professional, and team-oriented environment. Available to work days, evenings, weekends, and occasional holidays as required.

What we need from you:

We are looking for someone who brings personality, enthusiasm and a genuine passion for customer service.

The ideal candidate will have:

- Previous experience in sales, retail, hospitality or customer-facing service.
- Excellent communication and interpersonal skills.
- A natural ability to build relationships and connect with people.
- Strong presentation skills and confidence speaking with individuals and groups.
- An interest in electric vehicles, automotive technology and innovation.
- The ability to understand and communicate technical product information.
- Strong organizational skills and attention to detail.
- A positive attitude, adaptability and willingness to learn.
- Proficiency with computers, mobile applications and digital platforms.
- A valid BC driver's licence along with acceptable driving record and the ability obtain a VSA license.

Previous automotive experience is an asset but is not essential. We are equally interested in candidates with strong customer service and sales backgrounds who bring the right personality and enthusiasm to the role.

If this sounds like you, submit your resume today.

Destination Auto Group is committed to employment equity and to build a diverse and inclusive workplace. We welcome and encourage applications from all backgrounds, identities and abilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. Please feel free to reach out to us.