Sales & Service Specialist

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

IAG’s leading motoring services, NRMA, are looking for a Sales and Service Specialist to join their newly created branch located in Rundle Mall Plaza, the heart of Tarndanya’s (Adelaide’s) CBD. In this customer service role, you will be the first point of contact for new and existing customers and be focused on converting enquiries to sales. You will also support the development of Sales & Service Consultants through day-to-day guidance, coaching, and knowledge sharing.

Training will commence on Friday 29 January 2027 in our Tarndanya (Adelaide) CBD office for 7 weeks before you will move to the new branch. This is a permanent, fulltime opportunity working on-site Monday – Friday, 9am – 5pm.  This role is ideal for someone with retail, hospitality, contact centre, or customer service leadership experience who enjoys helping others succeed.

If you are looking for the next step in your customer service career, with opportunity to develop and grow, with an engaging team and supportive leaders, and attractive work-life balance attitude, IAG is the organisation for you.

What You'll Do

- Assist customers with home and motor insurance enquiries and sales conversations

- Deliver outstanding face-to-face and phone-based customer service

- Coach and mentor team members to build capability and confidence

- Provide on-the-job guidance, support, and knowledge sharing within the branch

- Help resolve customer issues and identify effective solutions

- Partner with the remote Branch Leader, providing team updates and on-the-ground insights

- Support branch performance by contributing to team goals and customer outcomes

What You'll Bring

- Experience coaching, mentoring, or supporting others in a customer service environment

- Strong customer service and relationship-building skills

- Proven problem-solving ability and sound judgement

- Resilience and capability to manage and resolve complaints and negotiate

- Strong communication skills with the ability to influence and support others

- Excellent organisation, time management, and learning agility

What We Offer

- Boosted superannuation with 13% as standard.

- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

- *Work from home and many more flexibility options with myFlex.

- Up to 50% off personal insurance, including home and motor insurance.

- Partner discounts on private health insurance, tech & appliances, and many more.

- Industry-leading 20 weeks paid parental leave.

- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 29 November 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.