Sales and Service Consultant

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

IAG’s leading motoring services, NRMA, are looking for multiple Sales and Service Consultants to join their newly created branch located in Rundle Mall Plaza, the heart of Tarndanya’s (Adelaide’s) CBD.   In this customer service role, you will be the first point of contact for new and existing customers and be focused on converting enquiries to sales.

Training will commence on Friday 29 January 2027 in our Tarndanya (Adelaide) CBD office for 7 weeks before you will move to the new branch. These are permanent, fulltime opportunities working on-site Monday – Friday, 9am – 5pm.  This is an excellent opportunity for someone looking to get their foot in the door into a new industry or further enhance your skills if already familiar with the insurance industry.

If you are looking for the next step in your customer service career, with opportunity to develop and grow, with an engaging team and supportive leaders, and attractive work-life balance attitude, IAG is the organisation for you.

What You'll Do

- Provide both face to face and phone-based customer service in the branch

- First point of contact for new and existing customers

- Assisting with insurance enquiries whilst delivering exceptional customer service

- Upselling and cross selling products and services.

- Sharing knowledge and advice on home and motor products and services

- Follow compliance guidelines and procedures, while working towards KPIs

What You'll Bring

- Customer focus with the ability to build trust with a wide range of people

- Initiative and passion to learn and develop

- Strong communication skills

- Team player

- Resilience and capability to manage and resolve complaints and negotiate

- Confidence using technology and navigating multiple systems

What We Offer

- Boosted superannuation with 13% as standard.

- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

- *Work from home and many more flexibility options with myFlex.

- Up to 50% off personal insurance, including home and motor insurance.

- Partner discounts on private health insurance, tech & appliances, and many more.

- Industry-leading 20 weeks paid parental leave.

- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 29 November 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.