About this role

NRC has a Southeast Myanmar Complaints and Response Mechanism (CRM) administered through a mobile phone 'Hotline.' This hotline is managed by the Monitoring and Evaluation team, supported by country office. To provide a strong layer of transparency and accountability between the project participants and NRC, the Community hotline provides a platform for participants and people in need to provide feedback to NRC's activities, complaints, information provision and/or requests for services and/or assistance. NRC then handles all those calls without exception and provides adequate response directly or by referring them to other service providers in the area.

• At least 4 years of experience in an international NGO preferably in an emergency or post-conflict setting, MEAL, beneficiary reception and/or counselling, CFM, or related field.
• Previous experience in handling sensitive feedback and referrals.
• Ability to present data and convey information clearly and concisely and identifying trends.
• Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
• Knowledge and understanding of international standards, and protection fundamental concepts and guiding principles desirable but not essential.
• Previous experience from working in complex and volatile contexts desirable but not essential.
• Understand of LF, project indicators for Internal and Donor reporting as require.
• Computer skills, including MS Office (Word, Excel and Power-bi) and or other relevant analysis tools.
• Fluency in English (speaking, reading, writing), other languages are an asset