[Internal Use Only] Team Rockwell - Front of House Manager

Please Note:
This position is currently open exclusively to internal Team Members at our Rockwell North and Rockwell South locations. We appreciate your interest and commitment to growing within our organization!

Rockwell South
7004 NW Expressway
Oklahoma City, OK 73132

Rockwell North
7101 Memorial Parkway
Oklahoma City, OK 73142

As a Manager, you will oversee the day-to-day operations of the store.  You are expected to oversee the shifts and assist the Directors in the store.  As a Manager, you are to ensure that both Front of House and Back of House are operating according to the proper procedures.  A successful Manager must be mature, patient, professional, and always have a growth mindset.  In addition to these qualities, you are required to possess a willingness to provide feedback to all Team Members.  You must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

Leadership Culture

- We will see the best in each team member

- We will serve our team members before ourselves

- We will always listen to understand

Competencies, Skills, and Experience Needed

- Proven record of performance and attendance at Chick-fil-A Rockwell or previous job experience

- A superior example of Chick-fil-A Rockwell’s Vision, Core Values, Core Behaviors

- Effectively coach and the ability to give direction with enthusiasm, positivity, and energy

- Driven leader with a growth mindset of continuous improvement

- A go-getter with the ability to think and create value for the business

- Willingness and humility to serve others first

Requirements

- Be available to work a minimum of 30 hours a week

- Be available 8 peak / 12 non-peak periods a week

- Become fully trained in all FOH positions

- Have a basic understanding of BOH

- Complete all Pathway training plans

Role & Responsibilities

- Assume prior Assistant Manager responsibilities as needed.

- Support the Director Team during each shift.

- Create daily setups following HotSchedules while maintaining flexibility to accommodate staffing needs.

- Oversee daily operations to ensure smooth and efficient workflow.

- Maintain food safety and quality standards consistently.

- Assist in completing Safe Dailys and eRQAs accurately and on time.

- Ensure all catering orders are prepared and dispatched punctually.

- Proactively address issues to prevent impacts on speed of service or guest experience.

- Assist in training new Team Members, ensuring they understand proper Chick-fil-A systems and the Team Rockwell’s culture.

- Provide constructive feedback to Team Members, both positive and corrective.

- Communicate effectively with BOH Shift Manager to ensure alignment across operations.

- Ensure VSBL checklists are completed thoroughly.

- Maintain knowledge of all FOH Specialist positions and provide support as needed.

- Collaborate with the BOH Shift Manager to deliver a remarkable guest experience.

- Answer and return guest phone calls promptly and professionally.

- Address guest concerns and complaints with courtesy and professionalism, consistently striving to deliver REMARKable experiences for every guest.