Clinical Nurse Supervisor (Student Health and Well Being Primary Care)

Student Health and Well-Being (SHWB) at Johns Hopkins University seeks a Clinical Nurse Supervisor to oversee nurses and medical assistants and coordinate phlebotomy and laboratory operations across all clinics. As a key member of the SHWB Primary Care leadership team, this role works closely with the director and associate directors of primary care to ensure seamless care for students and trainees across all nine schools. SHWB’s integrated service delivery model offers robust in-person primary health care options at our clinics, as well as telemedicine support, and partners closely with SHWB’s mental health services unit to provide wraparound care.

The Clinical Nurse Supervisor is a full-time position with responsibilities spanning all three primary care clinic locations: Homewood, East Baltimore, and DC. The position will split time between the Homewood and East Baltimore clinics, with required travel to the DC clinic as needed. Occasional evening and weekend work may be needed for outreach programs or emergency response.

Specific Duties & Responsibilities

- Supervise a team of 9-10 medical assistants (MAs) across three clinical sites. This includes overseeing training, team building, scheduling, evaluation, and other supervisory tasks. This also includes supporting MAs as they give immunizations and carry out other provider orders.
- As openings occur, manage the recruitment, selection, and onboarding of new medical assistants.
- Manage other clinical support staff as needed and ensure staff scheduling and responsibilities are balanced across all sites to ensure appropriate coverage.
- Coordinate follow-up to regular reports that include notes from the after-hours Access Nurse service as well as Public Safety security reports that involve primary care concerns.
- Ensure quality improvement is consistent across all three clinical sites and is completed as required.
- Oversee laboratory operations and investigate and remedy issues related to test results, assays, sample integrity, controls, discrepancies, or safety. Serve as the primary point-of-care lab consultant and collaborate closely with the SHWB IT/data team and Quest vendors on EHR and other database issues.
- Update, document, and inform clinicians of changes in specimen collection, lab procedures, and tests for in-house and outside reference laboratories.
- Serve as the primary point of contact for clinical questions for clinic vendors.
- Oversee the inventory of clinic and lab supplies, collaborating with the administrative operations team when new orders need to be placed or adjusted.
- Provide direct patient care as needed for up to a half day each week.
- Other duties as assigned.

Minimum Qualifications

- Individual must be a registered nurse, licensed in the state of Maryland or the state where practicing.
- Bachelor’s Degree in Nursing or a related discipline is required.
- Requires a minimum of three years' experience in an outpatient setting. Previous supervisory experience preferred.
- Additional experience may substitute for a bachelor’s degree, and prior supervisory experience may substitute for up to two years of required nursing experience.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Master’s Degree in a related field.
- Unrestricted registered nurse license or eligibility for unrestricted licensure to practice in Maryland and the District of Columbia.
- At least two years of supervisory experience.
- Eligibility for credentialing and privileging through SHWB.
- Four years of experience working in an ambulatory primary care or college health setting.

Classified Title: Clinical Nurse Supervisor   
Role/Level/Range: ACRP/03/MF  
Starting Salary Range: $76,980 - $134,995 Annually ($100,000- $120,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30a-5:00p 
FLSA Status: Exempt 
Location: Homewood Campus  
Department name: Student Health and Well-Being   
Personnel area: University Student Services