Assistant Director of Operations, Data, Reporting, and Risk Management (Center for Social Concern)

We are seeking a detail-oriented, collaborative, and process-driven Assistant Director of Operations, Data, Reporting, and Risk Management within the Center for Social Concern (CSC) at Johns Hopkins University, who will focus on the shared services of the CSC and will manage the center’s data, risk management, and compliance. This position will directly report to the Deputy Director of the CSC and will be responsible for leading the team of individuals who support the administrative and operational procedures of all programming and project work.

Specific Duties and Responsibilities

Data Collection and Synthesis – 30%

- Collect, analyze, and synthesize Center for Social Concern program data.
- With the support of the Deputy Director and other stakeholders, coordinate efforts for data collection and synthesis across the Center for Social Concern and related partnerships
- Create data collection frameworks for community partners.
- Spearhead survey strategy and design.

Customer Relationship Management (CRM) Platform Management – 20%

- Work alongside the integrated Hopkins Engage Committee to plan and implement student, staff, and partner training, while providing organizational support to the committee members.
- Support, build, and implement a strategy for the CSC, campus, student, and community partner onboarding.
- Support, collaborate, and advise campus and higher education professionals on platform build-outs, usage, and troubleshooting.
- Provide regular product feedback and requests to GivePulse as needed.

Management and Strategy – 10%

- Develop, track, and revise operational goals in alignment with growth planning for the CSC, focusing on operational excellence in all that we do.
- Act as key adviser around platform and software use and access for CSC operations.
- Provide metrics and measurements on CSC functions to the leadership team.
- Supervise operational student intern(s) as needed.

Risk Management and Compliance – 30%

- Oversee and implement the risk management, training, and compliance processes of all CSC student organizations, all of which pose risk management issues for students serving locally in Baltimore City, nationally, or internationally.
- Work closely with CSC staff members to ensure programming complies with university risk management policies, guidelines, and protocols, including the implementation of background checks.
- Serve as the liaison for JHU General Counsel, Risk Management, Student Affairs, and other related compliance teams, as necessary.
- Create a centralized process to manage and track student compliance trainings across a variety of platforms.
- Support the development and tracking of operational excellence within departmental programs, operations, and initiatives.
- Consistently evaluate and revise systems, platforms, and CRMs for implementation of best practices within the CSC.
- Manage the process for MOU’s and partnership agreements, in collaboration with CSC staff and other campus partners.

Community Relations and Communications – 10%

- Participate in programmatic steering committees as appropriate.
- Work collaboratively with the leadership team to plan for and conduct focus groups, internal and external evaluations, and/or surveys to community partners to identify community needs and assets and strengthen programs.
- Field and route student and partner questions and requests to appropriate staff members, as needed.
- Inform target-setting for CSC programs and functions based on data from communications analytics and Hopkins Engage.
- Structure original and database-sourced qualitative and quantitative data for the CSC annual report and other purposes as needed, in collaboration with CSC staff.

General functions

- Establish strong relationships with the Leadership Team and staff in the Center for Social Concern.
- Build and sustain meaningful working relationships with colleagues across Student Affairs, other areas of the University, and community partners.
- Identify best practices and develop benchmarks around operational processes in the field of civic and community engagement in higher education.
- Work with autonomy and respect the importance of collaboration with key partners and stakeholders.
- Maintain confidentiality.

Additional Knowledge, Skills & Abilities

- Familiarity with data management and analytic software and platforms.
- Strong skills in program, project, and/or volunteer management.
- Excellent oral, written, and verbal communication skills.
- Strong attention to detail.
- Excellent judgment in the realms of program and project management.
- Sophisticated understanding of the economic and racialized systemic inequities in Baltimore and demonstrated commitment to advancing equitable civic learning experiences.
- A demonstrated capacity to work effectively using a racial equity lens with persons of diverse backgrounds and to foster sensitivity in student life and in the community.
- A strong interest in relationship building with varied and diverse stakeholders.
- A demonstrated understanding and enthusiasm for democratic engagement, community outreach, public service and/or volunteerism.
- The ability to work independently to manage multiple assignments in a fast-paced setting.
- A collaborative and flexible working style.
- Strong organizational skills.
- Strong logistics management skills
- A willingness to maintain a working knowledge of best practices in civic engagement and leadership development as it relates to their areas of focus.

Additional Information

This position’s duties will require routine evening and/or weekend work. They will be expected to periodically represent the office on various internal and external committees. Duties may also require in-and-out-of-state travel.

About Johns Hopkins University

The Johns Hopkins University was America’s first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master’s, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources to ensuring student success, particularly those from first-generation or limited income (FLI) backgrounds, making bold, sustained, and dramatic investments in the student experience over the last 15 years.

Student Affairs at JHU

Student Affairs on the Homewood campus is made up of 23 departments ranging from On-Campus Living, Dining, Athletics, and Campus Recreation, to Student Engagement, Student Conduct, Student Transitions and Family Programs, Center for Student Success, Center for Social Concern, and University Student Services administrative units like Human Resources, IT, and Communications.

Student Affairs at Johns Hopkins champions student success, and we cultivate a student experience that empowers students to thrive and achieve their dreams. Student Affairs educates beyond the classrooms, helping students to deepen their self-awareness, develop relationships, nurture inclusion, and find fulfillment in the collegiate experience to ensure lifelong success and meaningful contributions to our global community. Our culture is defined by our commitment to the “Aspirations for Student Learning,” which play a critical role in helping us fulfill our mission. We challenge, encourage, and support students to:

- Live with curiosity
- Deepen self-awareness
- Engage in meaningful collaboration
- Grow in confidence
- Practice responsible leadership

Student Affairs enjoys a close relationship with Academic Affairs at JHU, and with shared responsibility for delivering on one of the University’s highest priorities: ensuring that highly talented students from a wide range of backgrounds, regardless of their ability to pay, thrive during and after their time at JHU. We work closely with our colleagues in Student Health and Well-Being, Academic Affairs, Integrated Learning and Life Design, and the Office of Diversity and Inclusion to ensure students can take full advantage of all that JHU has to offer.

Our team is seeking student-centered, success-oriented professionals who want to make a difference in students’ lives. Ideal candidates in Student Affairs are curious, solution-seeking, have a can-do attitude, and are committed to the dignity and equity of all persons. If you enjoy student-centered work, work focused on building relationships and fostering community, that is rarely the same day-to-day, engaging with both college students and colleagues in-person as well as virtually, and have an entrepreneurial spirit, we want you to join us!

Student Affairs Statement on Inclusion and Belonging

- At Johns Hopkins, we strive to be a model of pluralism in which our students, faculty, and staff of all backgrounds, identities, and perspectives recognize, engage, and learn with and from each other. We seek to foster a welcoming and inclusive community where all members feel supported, are able to learn and participate fully, and believe that they belong and matter. We matter. We believe that the broad range of talents, cultures, identities, and experiences of our community members are core to our ability to deliver exceptional student development and learning experiences and achieve excellence in all we do.
- We strive to support a student experience where academic, leadership, and community engagement opportunities spur discovery and learning; encourage a respect for, and valuing of, the perspectives of others; and foster a sense of belonging and connection across our student, broader university, and Baltimore communities.
- We aim to create an environment where our students feel invited to learn from and contribute to the learning of others through the sharing and honoring of each other’s perspectives, identities, cultures, talents, and experiences.

Minimum Qualifications

- Bachelor's Degree.
- Three years of related experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Background in operations management, risk management, project management, civic engagement, experiential education, student affairs, service-learning facilitation, nonprofit program management or other related field is ideal.

Classified Title: Community Programs Specialist 
Job Posting Title (Working Title): Assistant Director of Operations, Data, Reporting, and Risk Management (Center for Social Concern)   
Role/Level/Range: ATP/03/PB  
Starting Salary Range: $47,355 - $82,820 Annually ($63,000 - $66,188 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon - Fri / 08:30am - 05:00pm (some weekends and evenings) 
FLSA Status: Exempt 
Location: Hybrid/Homewood Campus  
Department name: Center for Social Concern   
Personnel area: University Student Services