About this role
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Manages day‑to‑day transportation and passenger service operations within an assigned operating area to ensure safe, reliable, and efficient service delivery. Leads supervisors and represented employees, administers staffing and operating budgets, and implements safety, service, and labor standards in accordance with established policies and regulatory requirements. Exercises independent judgment within defined operational objectives.
Essential Functions
- Plan, direct, and monitor daily transportation and passenger service operations to meet safety, service reliability, and performance standards
- Lead, coach, and hold accountable supervisors and frontline employees; manage staffing, scheduling, training, and performance in compliance with labor agreements and company policies
- Implement and enforce safety programs, operating rules, and regulatory requirements; investigate incidents and ensure timely corrective actions
- Manage assigned labor and operating budgets; monitor costs, productivity, and revenue‑protection activities within established financial controls
- Coordinate with internal partners and external stakeholders to resolve operational issues, support service delivery, and maintain effective working relationships
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of relevant work experience.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
Knowledge, Skills, and Abilities
- Working knowledge of passenger rail or transportation operations within a regulated environment
- Ability to manage supervisors and unionized workforces, apply labor agreements, and address employee relations matters consistently and appropriately
- Understanding of safety management systems, operating rules, and applicable regulatory frameworks, with the ability to translate requirements into execution
- Ability to manage staffing models, schedules, budgets, and basic financial controls to support operational objectives
- Clear verbal and written communication skills and sound judgment in resolving operational, safety, and service issues
Environmental Conditions/Physical Demands
The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and Wellbeing
Financial and Retirement
Work and Family Life Support
Health, Dental, and Vision Insurance
401K with Employer Match
Generous Paid Time Off
Wellness Programs
Railroad Retirement Benefits
Paid Caregiving Days and Backup Care
Health Savings Account
Public Service Student Loan Forgiveness
Fertility and Family Building Benefits
No-cost Personal Health Advocate
Student Loan Assistance
Adoption and Surrogacy Assistance
Medical Plan Opt-out Credit
Tuition and Education Reimbursement
Paid Family Leave
Life Insurance
Rail Pass Privileges
Short- and Long-term Disability Insurance
Employee Assistance Program
No-cost Financial Advisor Sessions
Commuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID: 167586
Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.