About this role

The Downtown Enforcement Officer ensures compliance with parking regulations across all downtown facilities, including ramps, lots, and on-street spaces. This role combines enforcement duties with customer service to maintain a safe, efficient, and welcoming parking environment. Officers patrol assigned areas, issue citations, assist customers, and support operational needs. This is a full-time position (38.5 hours/week) with benefits.

Responsibilities

Parking Enforcement:

- Patrol ramps, lots, and on-street parking areas to monitor compliance.

- Issue citations for violations using handheld ticket devices.

- Enforce towing and emergency snow route ordinances.

- Appear in court as a witness when required.

Customer Service:

- Provide courteous assistance and answer questions about parking services and regulations.

- Support event parking operations and assist customers as needed.

Safety & Reporting:

- Observe and report safety hazards, inoperative meters, and operational issues.

- Document incidents and maintain accurate logs.

Technology & Equipment:

- Operate handheld ticket writers, two-way radios, and Windows-based applications.

Qualifications

Job-Specific Requirements

- Strong customer service and communication skills.

- Ability to learn and apply city ordinances and parking regulations.

- Knowledge of downtown Cedar Rapids geography preferred.

- Critical thinking and decision-making skills.

- Physical ability to walk and stand outdoors for extended periods in all weather conditions.

- Must hold a valid drivers license and meet DOT driving requirements.

Minimum Eligibility Requirements

- High School Diploma or equivalent.

- Maintain professional appearance and personal hygiene.

- Reliable attendance and punctuality.

- Ability to pass a background check and drug test.

Schedule & Pay

- Full-time; approximately 38.5 hours per week.

- Pay: $16.00 per hour.

- Early mornings, late evenings, and weekend availability required; schedules may vary.

Benefits

- Paid Time Off (PTO).

- Health, dental, and vision insurance.

- 401(k) retirement plan.

About Park Cedar Rapids

Park Cedar Rapids manages the municipal parking system for downtown Cedar Rapids, including city-owned ramps, lots, and on-street spaces. Our mission is to provide a safe, clean, and convenient parking experience for residents, visitors, and event attendees.