About this role
Location : Work from Home
Type of Employment : Full-time
Work Shift : US Business Hours
About Us
At OurAssistants , we connect property management and service-based businesses with highly skilled virtual professionals. We specialize in supporting accounting, operations, and back-office roles for U.S.-based clients while fostering a collaborative and growth-driven remote environment. Learn more at ourassistants.com .
Job Summary:
The VA Coach is responsible for mentoring and supporting a team of Virtual Assistants (VAs), ensuring strong performance, process compliance, and professional growth. The ideal candidate has experience in coaching, training, or team support—preferably in a BPO or remote work environment—and excels at providing guidance, feedback, and accountability.
Key Responsibilities:
- Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance.
- Conduct regular performance reviews, coaching sessions, and provide actionable feedback.
- Develop and implement training programs, standard operating procedures (SOPs), and performance improvement plans.
- Monitor team KPIs and ensure targets and deadlines are consistently met.
- Serve as the primary point of contact for escalations, challenges, and performance-related issues.
- Foster a positive and collaborative remote work environment.
Requirements:
- Minimum of 1–2 years of experience in coaching, mentoring, training, or team support roles preferred.
- Demonstrated ability to guide, mentor, and support individuals in achieving performance and development goals.
- Strong communication, interpersonal, and problem-solving skills, with the ability to build rapport and provide constructive feedback.
- Ability to promote accountability, encourage productivity, and support the implementation of processes and best practices.
- Comfortable working during U.S. business hours and collaborating with remote teams across multiple time zones.
Preferred Skills:
- Familiarity with project management tools
- Experience in performance tracking and reporting
- Strong understanding of virtual team dynamics and remote work best practices