Store Manager - Qatar

Who we are:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.About the role: The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities:Communicate store targets to the team and drive sales to achieve financial objectivesMaintain loss prevention standards and ensure compliance with cash handling, fraud and theft controlsOversee all point-of-sale activity: transactions, customer orders and payments, returns and refunds, inventory updates and customer feedbackManage cash transactions, including petty cash, POS cash and change floatsAudit store administration regularly, resolve issues, and support annual stock counts and spot checksHandle customer complaints and feedback promptly and professionally, taking corrective action in line with policyTrack brand sales performance, research market trends and competitor activity, and propose action plans to grow sales and profitabilityAnalyze sales reports to maximize stock potential and report on new and core collection performanceMaintain window and in-store displays to a high standard in line with merchandising guidelinesOversee inventory management: stock availability, ordering, back-store management, stock movement, stock ageing, stock loss and space managementCoordinate with the facilities team on repairs and replacements and support maintenance standards to extend asset lifePlan staffing levels, schedules and shift coverage, factoring in seasonal peaks and promotional eventsTrain the team in inventory techniques, including receiving, stocking, restocking, transfers and resolving discrepanciesSelf-Management:Set clear objectives and performance targets with team members, aligned to organizational goalsMentor, guide and coach the team to build skills, operational efficiency and continuous improvementApply structured performance management to monitor progress, troubleshoot issues and deliver periodic KPIsGive regular feedback and build a results-oriented environment that supports individual and team growthDevelop leadership pipelines and succession plans within the teamTake ownership and accountability for personal and team outcomes, making timely, sound decisionsLead the team through change with agility, resilience and a problem-solving mindsetCollaborate with the Area Manager, Brand/Category Management, Warehousing and Logistics, Visual Merchandising and Marketing teamsQualifications / Skills:Bachelor's degree in any discipline5-7 years of relevant experience, with at least 3 years in a similar supervisory role in retail operationsFluent English, written and spoken; Russian and/or Arabic is an added advantageIndustry expertise and product/category knowledgeStrong customer orientationProficiency in MS Office and toolsStrong commercial and analytical skills, with the ability to influence and align teams to business goals