About this role

It’s the National Year of Reading and we are looking for someone who can foster a love of reading and champion literacy - through promoting library stock, reading activities and recommendations.

We are looking for an experienced, motivated and community‑focused Library Manager to lead high‑quality library services that support reading, learning, wellbeing and digital inclusion across Norfolk. This role is central to ensuring our libraries remain welcoming, safe and inclusive spaces for everyone.

About the Role

As a Library Manager, you will oversee the day‑to‑day running of one or more library sites, leading staff and volunteers to deliver excellent customer service and a varied programme of activities. You will help shape the library’s role at the heart of the local community, working closely with partners and community groups to meet local needs.

Key responsibilities include:

- Leading and supporting staff and volunteers to provide a friendly, professional and efficient service.
- Managing rotas, staffing requirements and daily operational tasks.
- Ensuring the library is welcoming, inclusive and safe, with a strong focus on safeguarding practices and customer wellbeing.
- Providing signposting and support for customers on a range of issues, helping them access relevant information, services and community resources.
- Working proactively with local community groups, schools, partner organisations and other council services to develop outreach, events and activities that benefit residents.
- Overseeing stock presentation, digital resources, building management and library spaces.
- Delivering and promoting activities that support reading, digital confidence, creativity and health and wellbeing.
- Monitoring performance, collecting data and contributing to service planning and continuous improvement.

About You

We are looking for someone who:

- Has experience leading people or teams, with the ability to motivate and support staff and volunteers.
- Communicates clearly and confidently with a wide range of customers, partners and community groups.
- Is committed to safeguarding and understands how to recognise and respond to concerns appropriately.
- Is calm, adaptable and able to manage competing priorities in a busy public‑facing environment.
- Is confident using digital tools and supporting customers of all ages to build their digital skills.
- Enjoys working collaboratively and is committed to delivering inclusive, community‑focused services.
- Brings enthusiasm, initiative and a positive approach to problem‑solving and service development.

Experience in a library or similar frontline environment is helpful, but full training will be provided. A genuine passion for community engagement and public service is essential.

These are some benefits you can enjoy by working for Norfolk County Council:

- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:

‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 11 November 2026 23:59

All other applicants closing date: 25 November 2026 23:59