About this role

Are you practical, reliable, and take pride in maintaining a safe and well presented environment? We are seeking a proactive Site Support Assistant to join our team in Great Yarmouth and help deliver the smooth day-to-day operation of our museum sites.

As the Site Support Assistant, you will play a key role in ensuring our buildings are safe, secure, clean, and well maintained. You will assist with a variety of maintenance, security, and operational tasks to support staff, visitors, and site users. The role is varied and responsibilities include general building maintenance, contractor oversight, the setup of rooms and equipment and administrative duties.

You will be part of the team working with the Operations and Duty Managers in their roles managing the buildings, assisting with contractor management and facilitating the maintenance and testing of building systems for the three Museums in Great Yarmouth - Time and Tide, Elizabethan House and the Tolhouse Gaol in the eastern region. These are award winning local museums with important collections of art, social history, photography, archaeology and natural history.

As our Site Support Assistant, you will:

- Monitor site systems such as fire and intruder alarms, CCTV and heating. Undertake health and safety checks and report issues and coordinate contractors coming to site.
- Oversee and monitor contractors when onsite ensuring health and safety compliance.
- Plan and monitor all statutory or routine maintenance and minor repairs to ensure they are carried out efficiently and deal with reactive maintenance requests
- Act as a key holder, opening or locking up premises and monitoring contractors and site access to ensure site security.
- Set up rooms and facilities for meetings and events, including furniture moving.
- Manage maintenance or cleaning supplies and equipment plus handling deliveries.
- Support emergency evacuation co-ordination and liaison with the emergency services.
- Ensure the site remains clean, safe, and welcoming at all times.

Below are some of the skills and experience you should be able to demonstrate:

- Reliable, flexible, with a positive ‘can do’ attitude.
- Good communication skills and enjoy working as part of a team
- Strong customer service skills and experience of working in a general public setting
- Ability to liaise with contractors and to show understanding of their required work
- Practical skills using basic tools and ability to undertake routine maintenance of buildings
- Experience of health and safety at work
- Understanding of health and safety standards (such as COSHH guidelines)
- Can work independently and manage own workload effectively.
- Good organisational skills, attention to detail, with the ability to multitask and work to tight deadlines

These are some benefits you can enjoy by working for Norfolk County Council:

- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:

‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 11 November 2026 23:59

All other applicants closing date: 25 November 2026 23:59