About this role
- Build and lead the Service & AMC vertical from the ground up — currently a zero-base function reporting directly to Director – Operations
- Own AMC revenue target: ₹2 Cr in FY26-27, scaling to ₹15 Cr by FY29-30
- Design and roll out AMC contract structures/scopes across Busways (BBT) and Automation installed base
- Own preventive maintenance scheduling and execution — inspections, joint/torque checks, insulation testing, thermal monitoring for BBT systems; equivalent scope for Automation
- Manage AMC vendor network where third-party service is used — selection, contract negotiation, SLA and performance monitoring
- Own client-facing service relationship for AMC accounts — renewals, escalations, and service quality as the face of Techmech's post-installation support
- Recruit, train and lead the Service Engineer team as it scales
- Track and report service KPIs — response time, first-time-fix rate, contract renewal rate, margin per contract
- Coordinate with Design and Installation teams on installed-base handover documentation so AMC has clean records from day one of each project
- Drive EHS compliance on all service visits and coordinate spares/inventory planning for maintenance work
- Report AMC P&L performance directly separate from installation project reporting