Food Safety Senior Manager

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

## Your Purpose

We are looking for an experienced Food Safety Senior Manager to join our growing team in the UK. This role will manage and continuously improve the ISO 22000 certified Food Safety Management System across the MSC Cruises and Explora Journeys fleets. Provide leadership and practical guidance to fleet and shoreside teams, working collaboratively with departmental colleagues and stakeholders to improve food safety standards, strengthen quality assurance and support shared public health objectives.

## Your Impact

- Provide visible food safety leadership to fleet and office staff, promoting a positive culture of continuous improvement, shared ownership and collective responsibility. Translate departmental priorities into clear actions and take responsibility for delivery, follow-through and timely escalation of risks.
- Work with the Quality Assurance & Clinical Governance Lead and relevant stakeholders to review, develop and maintain food safety policies, procedures and training materials, meeting the requirements of the health authorities where fleet vessels operate. Support consistent implementation and review effectiveness through audit findings, incident learning and operational feedback.
- Collaborate with Food and Beverage Operations and other relevant stakeholders on major projects where food safety is essential, including food supplies, new food concepts, catering area design and equipment. Embed food safety considerations from project planning through implementation and incorporate food safety content into auditing programmes for personnel visiting vessels.
- Contribute food safety expertise during the newbuild phase, liaising closely with the Public Health Manager in the Newbuild team and relevant operational and technical stakeholders. Review galley and catering area designs, workflows and equipment specifications, provide recommendations and track agreed food safety actions through design review, construction and handover.
- Ensure the food safety management programme meets ISO 22000 requirements. Work within the Public Health department to strengthen quality assurance, monitor standards and trends, identify improvement priorities and report progress and unresolved risks to the Head of Public Health.
- Perform HACCP assessments for all new food concepts, including writing variances.
- Lead the food safety contribution to food allergy risk management, working with Food and Beverage Operations, Procurement, Medical and other relevant teams to maintain effective allergen controls. Support accurate ingredient and allergen information, prevention of cross-contact, clear communication with guests and crew, staff training, and review of allergy-related incidents and corrective actions.
- Lead the food safety investigation of suspected foodborne illness outbreaks, coordinating with the Head of Public Health, fleet teams and relevant stakeholders to support incident management, identify contributing factors and implement and track corrective actions.
- Participate in the departmental on-call rota, including out-of-hours cover as required. Monitor and respond promptly to urgent emails in the Public Health Operations inbox while on duty, help manage incidents of public health concern and extraordinary events involving public health or food safety, and escalate matters in line with departmental arrangements.
- Develop and manage the food safety budget for the fleet and office staff within delegated authority, working with the Head of Public Health to align expenditure with departmental priorities and ensure effective use of resources.
- Lead the office-based food safety team and provide technical guidance, coaching and operational support to onboard Public Health Officers and other fleet staff. Work collaboratively with departmental colleagues to resolve issues, share learning and maintain consistent standards.
- Assist vessels with root cause analysis and corrective actions for any nonconformities identified during internal and external audits and inspections and apply lessons learned to the fleet.
- Manage procedures onboard fleet vessels for any recalls of food products.
- Occasionally deputise for the Head of Public Health as requested, within agreed delegated authority and personal competence, maintaining continuity of departmental activities and escalating matters requiring Director-level oversight.

## Your Journey so far

- Food science or similar education, 5 years of experience in major catering operations, especially related to cruise vessels, may replace formal education.
- Level 3 HACCP in catering, Level 4 Food Safety & Hygiene, and experience with ISO or FSSC 22000
- Knowledge of EU ShipSan, US Vessel Sanitation and Brazil ANVISA food safety requirements.

## Your Essentials

- Demonstrated ability to lead and support fleet and shoreside teams, take ownership of responsibilities and deliver agreed outcomes. Strong judgement, prioritisation and escalation skills, with a collaborative approach to cross-functional projects and stakeholder relationships.
- Experience in food allergy risk management, food safety policy development, quality assurance, audit follow-up and incident investigation. Ability to contribute practical food safety advice to galley design, equipment review and newbuild projects.
- Willingness and availability to participate in on-call duties, respond to urgent operational matters outside normal office hours and occasionally deputise for the Head of Public Health within agreed arrangements.
- International travel is expected.

- Right to live and work in the UK is essential.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!