Head of Operations - London

About Us Ctrl Alt is designing and operating the on-chain infrastructure powering digital capital markets globally. We bring together a unique blend of expertise in financial markets and cutting-edge in-house technology to deliver tailored, compliant solutions in the alternative assets space. Since launching in 2022, we’ve tokenized over $1.5 Billion in assets across real estate, private credit, funds, litigation finance and more.We’re building a high-performance, people-first culture where ambitious individuals can thrive. We move fast, think big and hold ourselves to a high bar, while keeping things collaborative, open and genuinely fun. At Ctrl Alt ideas win on merit, teams work closely with leadership, and everyone has a voice in shaping what we build next.We believe that hard work should come with real reward. You won’t just join a company - you’ll help build one. Last year alone, we grew from 17 to 65 people, and this year we’re going faster and further. That means real responsibility, meaningful impact, and the opportunity to grow alongside a company that’s redefining the future of finance through the tokenization of alternative assets.If you’re excited by scale-up energy, ownership, and the chance to help shape both a business and a culture, Ctrl Alt is where you can do the most rewarding work of your career.The OpportunityAs Ctrl Alt continues to scale, we are looking for a Head of Operations to lead the operations function and make it the connective tissue of the business.This is a senior leadership role reporting to the COO, with ownership of the operations function and a mandate to run it with real autonomy. You will lead a current team of four, split across London and Belfast, with scope to grow it as the business does, and it will be for you to shape how the team is structured.Operations covers entity management across four jurisdictions, equity, vendors and contracts, facilities, investor support and internal AI tooling. It executes well. It now needs a leader to set direction, design core processes and build a team that owns outcomesThe role is based in our London office, with occasional travel to Belfast and Dubai. It needs both strategic thinking and hands-on delivery: you will build structure where it is missing, streamline what already exists and lead by example when the work needs doing.What you'll be doingSet the direction of the operations function and own its roadmap, priorities and standards.Design and build the processes that let the business move faster: procurement, vendor management and contract administration end to end; a group company secretarial calendar across our UK, Irish, Dubai and Guernsey entities; investor and counterparty operations such as data rooms and KYB. Each should have a clear owner, a clear path and no dependence on who happens to be in the room.Lead, develop and grow the team, raising its capability so that it takes on more of the business's operational load with less direction.Work closely with every function - finance, people, legal, compliance, product, technology and the commercial teams - so that operations is embedded in how the business plans and delivers, not a service it calls on afterwards.Connect London, Belfast, Dundalk and Dubai with consistent ways of working and shared operating rhythms.Own the function's internal AI and automation work: deciding what gets built, governing how it's used, and making sure it lands with the people it's for.Establish operations KPIs and a reporting rhythm with the COO, so leadership has a clear view of what the function is delivering and where it's stretched.Act as the escalation point for complex operational issues and drive them to resolution.This role will be a great fit if youHave led an operations function in a fast-growing or scaling business, with proven ownership of processes, people and outcomes.Have worked across more than one office or region and know how to make a distributed team run as one company.Have experience in a regulated financial services business (FCA, CBI, VARA or similar).Can hold your own with senior stakeholders, translate their priorities into plans, and bring an honest view back when something is not working.Are comfortable rolling up your sleeves and leading by example, while still thinking about how the function should look two years from now.Pay close attention to detail and care about the quality of everything the function produces, not just the big deliverables.Raise your hand early when something has gone wrong and fix it, rather than waiting for someone else to notice.Are curious about AI and keen to see it put to work in operations, even if you are not the one building the tools.Nice to havesExperience with financial products or real-world assets, and an interest in fintech, tokenisation and the future of investing.Hands-on experience building or rolling out AI agents, automations or internal tooling.What it's like working at Ctrl AltBuild and own the future of finance. Take real responsibility in shaping digital capital markets, with the autonomy to lead decisions and drive impact.Solve meaningful problems with exceptional people. Tackle complex challenges at the intersection of finance and technology alongside leaders with experience from Morgan Stanley, Credit Suisse, UBS, and Revolut.Grow fast in a high-performance environment. Stretch beyond your comfort zone through close collaboration, rapid feedback, and continuous learning.Innovate and make your mark. Bring bold ideas to life and influence our platform, products, and how we operate from day one.How we support youCompetitive salaries with regular reviews that reflect your impact, performance, and progression.Generous stock options so you directly share in the company's growth and long-term success.Premium private healthcare to support your physical wellbeing.26 days of annual leave, plus your birthday off, and regional bank holidays.An enhanced parental leave policy to support you and your family at every stage.A MacBook, screens, and any additional equipment you need to perform at a high level.Access to salary sacrifice schemes covering childcare, groceries, EV cars, tech, pensions, bikes, and subscriptions.Modern, centrally located offices in London, Belfast, Dundalk, and Dubai - designed for collaboration and focus.An annual learning and personal development budget for training, exams, certifications, and qualifications - whatever helps you move forward.