About this role
The Workforce Management Lead is part of a small team responsible for managing and optimising Heathrow’s end-to-end workforce planning controls and governance. This work provides an accurate, continuous view of the organisation’s workforce and capabilities, enabling informed strategic workforce decisions.
The role has a strong operational focus, including the day-to-day running and maintenance of workforce planning controls. It also plays a key role in supporting the implementation of large-scale people, OD/OE programmes, as well as embedding new technologies and automation. In addition, the role will drive best practice in how Heathrow delivers this critical OE function.
By maintaining a clear and robust understanding of workforce and organisational analytics, the business is better equipped to make strategic workforce planning decisions that support the delivery of Heathrow’s business vision.
- Proven strong Excel and data skills, and some experience of (or ability to learn) data visualisation tools such as Power bi.
- Personal flexibility, agility and resilience to adapt to changing organisational needs.
- Strong collaboration and communication skills and the ability to build relationships across the business, an ability to challenge appropriately and to be able to hold others to account.
- Excellent data skills and an analytical mindset, with the ability to interpret and present data in an engaging and meaningful way to various stakeholders including to Directors.
- Self-starting and a problem solver who can identify and develop opportunities to improve ways of working and actively seeks learning and knowledge to help develop both personal and organisational knowledge.
- Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Have an aptitude to be able to understand and learn new specialist workforce management tools.
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