About this role
Description
The DRC is hiring one or more Temporary Sales Supervisors for a short-term assignment. In this role, you'll lead a team of sales advisors, making sure sales targets are met, a quality book of business is written and quality control processes are in place.
The assignment is expected to last at least three months, with the potential to extend up to one year based on business needs. The earliest anticipated start date is Dec. 1. Compensation includes monthly project pay.
Ideal candidates from the DRC and/or Liberty Mutual are established in their current role and have shown they can coach, mentor or lead others, formally or informally. Experience in Training and/or SOAR is a plus.
Responsibilities:
- Supervises Sales Advisors to ensure sales targets and related performance metrics are consistently achieved.
- Coaches and develops Sales Advisors, through monitoring calls and analyzing performance data to provide effective coaching and feedback.
- Manages the individual performance of each Sales Advisor through individualized development plans, employee reviews, and progressive discipline, as appropriate.
- Contributes to a high performing culture by effectively communicating, fostering inclusion, and encouraging employee engagement.
- Ensures a high level of customer satisfaction. Reviews call surveys and answers customer inquiries and escalated calls.
- Interviews, makes hiring recommendations, and supports the onboarding process for new Sales Advisors. Makes promotional recommendations.
- Administers pay for performance salary recommendations.
- Reviews underwriting requests from Sales Advisors utilizing rules and guidelines in order to bind coverage.
- Authorizes exceptions to guidelines as warranted.
- Participates in project teams and focus groups to improve processes and identify/capitalize on opportunity areas and performs other tasks as assigned.
- May perform other related tasks as assigned.
- Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P& C licensing.
Qualifications
- Bachelors degree or equivalent training plus 2-3 years directly related insurance experience.
- In depth knowledge of personal lines products, policies, systems and coverages.
- Multi-state property and casualty licensing required. Residency and reciprocal licenses in all other states must be maintained.
- Demonstrated effective written & oral communication skills.
Employees may apply for a new role after completing 12 months of employment in their current position.
Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.