Senior Director, Product Owner- Underwriting and Distribution

Description

The Senior Director, Product Owner role is responsible for aligning North America’s business objectives to our technology investment portfolio. This includes deeply understanding North America’s business objectives, how and where technology can best achieve those goals, and partnering with operations, business stakeholders, and technology to plan, estimate, deliver and measure results in furtherance of those goals. You will also be responsible for leveraging strong Agile methodologies and standards to consistently improve performance, communicate with and integrate feedback from stakeholders, and drive delivery of our technology portfolio. In addition to the qualifications below, ideal candidates have successfully worked in commercial insurance, are confident with AI, and push themselves and others to find creative solutions to business problems.

You will lead the Product Owner organization for North America Underwriting and Distribution , and you will be accountable for the technology investment portfolio that supports both domains. The organization is approximately 80 people, including Product Owner directors, managers, and Product Owners. You will partner with your counterpart for Claims & Billing, and with the Data & Analytics and UX Design teams that sit in the Transformation Office (TMO).

Responsibilities:

- Responsible for translating portfolio-level business objectives into technology product strategies

- Responsible for ensuring customer satisfaction and overall progress of the transformation to Agile development methodology

- Works closely with NA Divisions and Franchises to take business strategy and translate into product strategies to support overall business objectives

- Represents the business by communicating the product vision broadly and effectively to key stakeholders and Senior Management.

- Allocates investment across products and ensures sufficient resources

- Owns the overall product backlog and provides guidance to product owners on the scrum teams that comprise the complete effort

- Uses the overall backlog to coordinate the work of product teams, through each team`s product owner

- Functions as the final arbiter at the product level to order work and accepts the final release plan

- Manages final escalation on trade-offs across the product portfolio

- Provides customer-oriented feedback on product and feature demos for scrum sub-teams

- Provides leadership to agile product teams and has direct managerial responsibility for Product Owner directors and managers, who in turn lead Product Owners and other Agile development team roles

- Defines objectives and development plans in alignment with IT and business objectives

- Manages team to achieve business results

- Champions Agile development methodology transformation across the company through contribution to Agile education initiatives and communicating agile principles to executive audiences

- Monitors the application of Agile principles across product teams

Preferred Qualifications:

- Business expertise and knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc.)

- Minimum of 10 years` experience in business, engineering, technology, and/or consulting

- Master’s degree preferred

- At least 5 years’ experience managing product management teams

- Proven business expertise needed to set clear priorities across the product portfolio and drive business value

- Has in depth knowledge and ability to influence business strategy

- Possesses strong communication and influence skills within reporting line as well as with IT and business peers

- Excellent collaboration skills – leading execution across teams, influencing across organizations, respected, experience working across levels from developers and designers

- Demonstrates passion for improving customer outcomes and experiences

- Embraces change and “outside of the box” ideas-does not feel attachment to the status quo

Qualifications

- Business expertise and knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc

- Minimum of 10 years` experience in business, engineering, technology and/or consulting

- Master`s degree preferred

- At least 5 years` experience managing product management teams

- Proven business expertise needed to set clear priorities across the product portfolio and drive business value

- Has in depth knowledge and ability to influence business strategy

- Possesses strong communication and influence skills within reporting line as well as with IT and business peers

- Excellent collaboration skills -- leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers Demonstrates passion for improving customer outcomes and experiences

- Embraces change and `outside of the box` ideas-does not feel attachment to the status quo

- Encourages non-hierarchical culture

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