Team Leader Underwriting Operations

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# Primary Details
Time Type: Full time

Worker Type: Employee

Team Leader Underwriting Operations

- Location: Brussels, Belgium

- Permanent, full-time role supporting accurate and efficient underwriting operations

- Hybrid role, Happy to talk flexible working

The opportunity

Join our Brussels-based Underwriting Support function as a Team Leader, managing a team of Underwriting Assistants and providing technical accounting and administrative support that helps the underwriting team deliver an accurate, compliant and professional service.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

Reporting to the Operations Senior Team Leader, you will lead, coach and develop a team of Underwriting Assistants, setting clear objectives and providing regular feedback, one-to-ones and development support.

- Manage day-to-day workload, capacity and resources, allocating and rebalancing work in response to Underwriting priorities and changing demand.

- Monitor KPIs, service levels, quality and productivity, taking timely action when performance or capacity risks emerge.

- Coordinate team coverage and cross-training to build capability, resilience and consistent service delivery.

- Act as the first point of escalation for day-to-day workload, resourcing and service issues, escalating material risks where appropriate.

- Build strong relationships with Underwriting teams, understanding their priorities and ensuring operational support is responsive to business needs.

- Promote consistent processes, quality standards and controls, identifying opportunities to simplify ways of working and improve service delivery.

- Support the implementation and adoption of new systems and operational initiatives, while ensuring the team operates in accordance with applicable legal, regulatory and internal requirements.

- Assist with the production of management information statistics and reports to support the business planning process.

About You

- You will bring experience from the insurance, reinsurance or finance sector

- Experience providing technical and leadership support
- Good numeracy and written communication skills.
- A collaborative approach and effective communication skills.
- Good command of either Dutch or French, together with English.

- Able to establish and maintain strong customer and broker relationships.
- Experience in using risk profiling, pricing tools, and loss models.
- Careful and organised approach to your work. You will be comfortable working with detailed information, collaborating with others and communicating across a range of internal and external stakeholders.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As a QBE employee you will have access to and benefit from:

- Generous annual leave entitlement
- Meal vouchers
- DKV health insurance
- Employer-funded group pension and insurance benefits
- Commuting support
- Annual sport and culture vouchers

and other benefits.

To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- General Insurer of the Year 2026 at the British Insurance Awards
- Insurance Post British Insurance Awards 2025:   Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click  here

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

« Si vous souhaitez recevoir cette description de poste en français, veuillez contacter Aya Fatene à l’adresse [email protected]»

« Als u deze functiebeschrijving in het Frans wilt recevoir, neem dan contact op met Aya Fatene via [email protected], die u deze zal toesturen. »

Skills:
Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.