Whole Justice Operations Manager

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!We are looking for an Operations Manager to manage a newly expanded programme supporting women in the Criminal Justice System.Location: You will be working across London including in our Hammersmith head office, our women’s centres in Hammersmith, Finsbury Park and Stratford, and allocated custody suites.Direct Reports: Frontline Diversion Keyworkers and Court staff members.Working Pattern: Full Time, Monday-Friday 9am-5pm. We can offer the opportunity to work remotely 1 day per week.Contract length: Until 31 March 2029Reports to: Head of CJS LondonSalary banding: starting salary £38,000, with the opportunity to review pay during the course of the contract up to a maximum of £40,000 whilst in post.This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Advance is committed to equality and diversity and strongly encourages applications from women with diverse backgrounds, including those with disabilities, BAME and LBT communities and with personal experience of the criminal justice system.An eventual offer of this role is dependent on satisfactory references, right to work in the UK, an enhanced DBS check and EL1 vetting. Once you start the role you will need to go through Police vetting.About usAdvance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.About the role:Advance has been delivering the Diversion programme since 2019 which is funded by MOPAC (Mayor’s Office for Policing & Crime). The Diversion programme integrates a holistic package of support for women with an out of court disposal, to improve outcomes for the woman and offer officers and the Crown Prosecution Service a robust alternative pathway other than prosecution through the courts.You will lead and manage the Advance newly funded Diversion and court services as applicable across London, working collaboratively with fellow Advance managers, external agencies and key subcontracted partners to provide a consistent and holistic service.This role requires the effective management of front-line Diversion keyworkers who will be delivering a 1:1 advocacy service in 6x custody suites across London, as well as managing Advance’s CJS new court navigator service, which will provide guidance and support for women going through court. As Whole Justice Operations Manager you will also oversee support given to service users through Advance women’s centres and hubs, that fulfils the needs of the women accessing the service.About You:You are an experienced manager with a proven track record of leadership in providing services to women at risk of involvement in or already in the criminal justice system or similar, as well as knowledge of providing support to women going through court. You will also have:An in-depth knowledge of issues facing women offenders and those at risk of offending; both in and out of the Criminal Justice System.Proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services.A good knowledge and understanding of organisational systems and frameworks, line management and project management.Experience of working in the criminal justice system, for example within or in partnership with Police or Probation services or similar offender services.Experience with report writing, contract management and financial reporting including analysis of outcomes, outputs and gaps.How to apply:Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.Closing Date for Applications: Sunday 29th November 2026Interviews are taking place on a rolling basis and the role may close early, so early application is strongly encouraged*Advance reserves the right to close the advert early, or on the appointment of a candidate.What we can offer you - Employee Benefits:An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)Additional days off to celebrate International Women’s Day, and for religious observance and moving homePerkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and morePension schemeEnhanced maternity/adoption provisionAccess to our Employee Assistance ProgrammeEmployee eye-care schemeClinical supervision for front line staff and first line management rolesRefer a Friend Scheme - £250 for each referral who passes probationOrganisation wide away daysThorough induction and trainingCareer development pathways**************************************************************Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.Diversity, Inclusion and Equal OpportunitiesWe are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.SafeguardingAdvance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.