About this role
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of AI Monitoring and Governance Manager
As AI adoption accelerates across Risk and Compliance, consistent governance and monitoring standards are essential to ensure controls keep pace with innovation. This role sets 1st Line of Defence standards for AI governance, monitoring, evidence and control across all AI deployments in Risk and Compliance, working closely with the independent 2nd Line of Defence AI Risk team. You’ll define how Human-in-the-Loop (HITL) operating modes are governed and evidenced as workflows mature from shadow use through to exception-only. Success means clear, practical standards that sub-functions can apply consistently without duplicating independent oversight. You’ll maintain an AI use case and agent inventory with robust evidence to support audit and regulatory readiness. Over time you’ll help progress a roadmap that embeds these standards within each domain as it matures.
Principal responsibilities
• Own the Risk and Compliance 1LoD framework for AI governance, monitoring, evidence and controls
• Define and maintain operating standards for HITL modes from Shadow through to Exception-Only
• Set criteria and evidence requirements to progress AI workflows between HITL modes
• Anchor AI governance and monitoring standards to relevant internal and regulatory frameworks for R&C AI deployments
• Provide central guidance, support and monitoring across Risk and Compliance sub-functions during the maturity phase
• Maintain the R&C AI use case and agent inventory and the associated evidence repository for audit and regulatory readiness
• Partner closely with the 2LoD AI Risk team to align standards and avoid duplicating independent risk oversight
• Escalate control gaps or governance breaches to the R&C CAIO and relevant Value Stream or sub-function owners
Requirements
• Own the Risk and Compliance 1LoD framework for AI governance, monitoring, evidence and controls
• Define and maintain operating standards for HITL modes from Shadow through to Exception-Only
• Set criteria and evidence requirements to progress AI workflows between HITL modes
• Anchor AI governance and monitoring standards to relevant internal and regulatory frameworks for R&C AI deployments
• Provide central guidance, support and monitoring across Risk and Compliance sub-functions during the maturity phase
• Maintain the R&C AI use case and agent inventory and the associated evidence repository for audit and regulatory readiness
• Partner closely with the 2LoD AI Risk team to align standards and avoid duplicating independent risk oversight
• Escalate control gaps or governance breaches to the R&C CAIO and relevant Value Stream or sub-function owners
Candidate with less relevant experience or skills may be offered a lower Global Carrer Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.