Knowledge Management Enablement Lead

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Knowledge Management Enablement Lead.

As Knowledge Management Enablement Lead within Risk and Compliance and the Chief AI Officer function you’ll accelerate adoption of HSBC’s enterprise knowledge and knowledge-intelligence layer across R&C Value Streams. This is a transformation and change role focused on enablement and adoption rather than building the underlying platform which is delivered by a separate BAU knowledge and data team. You’ll connect knowledge foundations to the agentic AI migration agenda partnering closely with Value Streams and the AI Enablement Lead. Success means more workflows and use cases onboarded onto the knowledge-intelligence layer with clear data and knowledge readiness coverage across Value Streams. You’ll also improve how quickly Value Stream requirements are translated into governed build-ready designs and how consistently adoption is measured and reported.

Principal responsibilities

• Act as the change and adoption enabler for knowledge management and knowledge-intelligence standards across R&C Value Streams
• Partner with Value Streams to understand and translate knowledge and unstructured-data needs into governed build-ready designs
• Coordinate with the BAU knowledge and data engineering team to prioritise and enable delivery of the knowledge-intelligence layer including FIBO-aligned ontology semantic layer hybrid search and GraphRAG foundations
• Maintain clear scope boundaries and RACI with the BAU team so build and operational accountability is not duplicated
• Own the interface between knowledge management delivery and the agentic AI migration agenda to ensure knowledge foundations are fit for purpose for AI migration and Value Stream AI workflows
• Track and report adoption of the knowledge layer across Value Streams
• Support the Head of AI Monitoring and Governance on evidence and data-quality standards relevant to knowledge management

Requirements

• Bring experience in knowledge management information architecture or data and content strategy
• Apply familiarity with RAG semantic search or related knowledge-intelligence concepts
• Translate business needs into governed delivery designs across business and technical teams
• Partner effectively with senior stakeholders across Value Streams product owners AI leads and central enablement teams
• Deliver change or transformation outcomes with clear adoption measures and reporting
• Work comfortably with unstructured data requirements and knowledge standards in a governed environment
• Bring financial services experience with exposure to Risk and Compliance where available

Candidate with less relevant experience or skills may be offered a lower Global Carrer Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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