About this role

About the Job

Allianz Technology is seeking a passionate and experienced Product Owner to lead Communications, Service Engagement, and Satisfaction for Workplace Services (WPS). This role coordinates all communications and change management activities across the department and owns the product vision and roadmap for how WPS services are communicated, experienced, and measured by users.

The Product Owner will work closely with Product Owners, the Agile Master, Tribe Leads, Works Council representatives, HR, and Operating Entity (OE) stakeholders to translate complex, often technical or regulatory change into clear, human communication that builds trust, drives adoption, and improves measurable service satisfaction across Allianz.

What you do

- Own the product vision and roadmap for Service Engagement, Communication, and Satisfaction within WPS. Define, prioritize, and maintain the Product Backlog in alignment with business and customer needs.
- Act as the primary interface between stakeholders and the delivery team. Define and track service satisfaction KPIs (e.g., NPS, CSAT) and drive continuous improvement based on data. Develop and steer the WPS communication and engagement strategy for services. Ensure alignment with global WPS objectives and Operating Entity requirements.
- Collaborate closely with the Agile Master to ensure effective sprint planning and delivery. Gather and incorporate stakeholder and customer feedback into product decisions.
- Support change management and adoption activities related to WPS service changes. Plan and coordinate internal communications activities across WPS products — from feature launches and policy changes to major program milestones.
- Act as the primary interface with Works Council, HR, and Legal on communications matters requiring co-determination or formal sign-off. Craft and edit content for multiple channels and formats — newsletters, SharePoint/intranet pages, town halls, FAQs, leadership briefings, and executive summaries — tailoring tone and depth to each audience.
- Partner with Product Owners and Service Owners across WPS to identify upcoming changes early and build communications and change plans into delivery timelines. Develop and maintain reusable communication templates, playbooks, and a consistent tone of voice for WPS.
- Coordinate with OE stakeholders and local champions to ensure messages land consistently across regions and languages. Ensure all communications and engagement activities comply with Allianz Group policies (e.g., Information Security, Data Privacy, Works Council co-determination requirements).

What you bring

- Proven experience as a Product Owner or in a similar role in an agile environment. Strong knowledge of Workplace Services and service engagement principles.
- 5+ years experience in IT service and product communication and user-centric release information. Experience in service communication strategy, customer satisfaction management, and stakeholder engagement.
- Understanding of NPS, CSAT, and other service satisfaction measurement frameworks. Experience in IT transformation programs and service delivery in large enterprise environments. Strong backlog management and prioritization skills.
- Excellent communication, facilitation, and stakeholder management skills. Strong writing and storytelling skills, with the ability to simplify complex or technical topics for diverse audiences.
- Experience working in Agile/Scrum teams. Experience managing change communications for IT or digital workplace rollouts, ideally in a global or multi-country setting. Demonstrated alignment with the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship, and Trust.
- Fluency in English; German is a strong plus given Works Council and DACH stakeholder engagement.
- Higher education or equivalent experience in Communications, Business Administration, Organizational Psychology, or related fields. Relevant certifications are a plus, such as: Scrum Product Owner (e.g., PSPO, CSPO); Change Management (e.g., Prosci/ADKAR); Internal Communications or Corporate Communications certifications
- Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology .

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.