About this role
Regional Director of Service
Position Overview
The Regional Director of Service leads residential and commercial glass service operations across an assigned region for Binswanger Glass, overseeing service center managers and field service teams to deliver exceptional customer service and operational efficiency. This role manages regional P&L, drives service revenue growth, and ensures consistent delivery of Binswanger Glass quality standards. The Regional Director of Service partners with senior operations leadership to execute the company's service strategy, develop branch-level leadership, and grow the regional service business.
Key Responsibilities
- Lead all residential and commercial glass service operations within the assigned region, overseeing service center managers, service advisors, and field glazing teams.
- Own regional P&L accountability, managing revenue targets, operational budgets, and profitability for all service locations in the region.
- Drive service revenue growth through customer relationship management, new account development, and upselling of service offerings.
- Ensure consistent delivery of Binswanger Glass service quality standards, turnaround times, and customer satisfaction metrics across all locations.
- Recruit, develop, and lead service center managers and regional teams, creating a high-performance culture aligned with company values.
- Monitor and analyze regional performance KPIs including revenue, margin, customer satisfaction scores, and service center productivity.
- Champion safety compliance across all service operations and field activities, ensuring adherence to OSHA and company safety standards.
- Manage customer relationships for key residential and commercial accounts within the region, addressing escalations and ensuring retention.
- Coordinate with Operations, Purchasing, and supply chain to ensure material availability and supply continuity across service centers.
- Support pricing strategies, promotional programs, and service offerings that grow market share within the region.
- Lead operational improvement initiatives that enhance efficiency, reduce costs, and improve the customer experience across service locations.
- Provide regular reporting on regional performance, customer trends, and strategic opportunities to senior operations leadership.
Qualifications
Qualifications & Requirements
Education: Bachelor's degree in Business, Operations Management, or a related field preferred. Equivalent work experience may be considered.
Experience: 8+ years of progressive service operations or multi-site management experience, with at least 3 years in a regional management or director-level role. Demonstrated P&L management responsibility for a multi-location service business.
Skills & Competencies: Strong service operations leadership and multi-site management skills. Excellent P&L management and financial analysis capabilities. Customer-focused mindset with proven ability to build lasting client relationships. Effective coaching, leadership, and team development skills. Proficiency in service management systems and operational reporting tools.
Preferred: Experience in glass, glazing, home services, or construction service operations. Familiarity with both residential and commercial service delivery models. Background managing service center or branch network operations.
About Binswanger Glass
Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
EEO/AA Employer/F/M/disabled/veterans