Business Insights Analyst

Description:

The Business Insights Analyst plays a critical role in advancing the Food Bank's mission by ensuring accurate, timely, and meaningful data is collected, analyzed, and reported. This position transforms operational, programmatic, and organizational data into actionable insights that support strategic decision-making, performance management, operational efficiency, and continuous improvement. Serving as a cross-functional resource, the Business Intelligence Analyst partners with departments across the organization to deliver business intelligence solutions, and analytics that demonstrate impact, strengthen organizational performance, and meet grant, donor, regulatory, and stakeholder reporting requirements.

Impact:

Data Management & Quality

- Collect, validate, integrate, and maintain data from multiple sources, ensuring data accuracy, consistency, and reliability for reporting, analytics, and business intelligence solutions.

- Support and promote data governance standards, policies, and best practices to ensure data accuracy, consistency, integrity, security, and usability across systems and reporting environments.

- Create, maintain, and enhance data documentation, data dictionaries, guides, and procedures to ensure consistent data practices

Analysis & Reporting

- Conduct data analysis to identify trends, opportunities, and areas for improvement across food distribution, client populations, partner agency performance, volunteer engagement, and organizational outcomes.

- Create and optimize business intelligence products, including dashboards, scorecards, performance monitoring tools, and self-service reporting environments that improve access to data, organizational transparency, and operational performance.

- Manage and support regulatory, grant-funded, operational, and ad hoc reporting requirements, providing accurate data, analysis, and narratives to support compliance, performance measurement, audits, and organizational decision-making.

Systems & Tools

- Optimize and support data tools, platforms, and business intelligence solutions, including Power BI, Tableau, CRM, and inventory systems, to improve reporting, analytics, and user adoption.

- Design and maintain data models, system integrations, and data infrastructure that support accurate, reliable, and scalable reporting and analytics across the organization.

- Identify and implement opportunities for report automation, process improvement, and workflow optimization to streamline operations, enhance data accessibility, and reduce manual reporting efforts.

- Other duties as assigned.

Qualifications

Education & Experience

- Bachelor’s degree in information systems, Business Administration, Statistics, Computer Science, Social Sciences or a related field; equivalent experience may be considered.

- 3+ years of experience in business intelligence, data analysis, reporting, or a related analytics role.

- Experience collecting, validating, integrating, and analyzing data from multiple systems and data sources.

- Experience developing dashboards, scorecards, KPIs, and business intelligence solutions using tools such as Power BI, Tableau, or similar platforms.

Skills & Competencies

- Proficiency with Microsoft Excel, including advanced formulas, pivot tables, data modeling, and data analysis techniques.

- Strong analytical and problem-solving skills with the ability to identify trends, patterns, and actionable insights.

- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.

- Excellent written and verbal communication skills, including the ability to present technical information to non-technical audiences.

- Familiarity with data integration, data pipelines, and data warehousing concepts that support scalable reporting and analytics solutions.

- Working knowledge of database structures, data modeling, and system interoperability principles.

- Understanding of ETL/ELT processes, automated data workflows, and best practices for managing data across multiple systems.

- Commitment to the mission and values of the San Antonio Food Bank.

Physical Demands

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged desk work on a computer or attending meetings, continuous visual focus on digital monitors is required. Frequent typing and mouse use for writing, formatting, and creating documents. This role will regularly speak and listen to present and gather information from others. May occasionally lift or move up to 20 pounds.

Work Environment

This job is performed in an indoor office environment and occasionally may require attendance at outdoor events. You may be required to drive to various locations with varying conditions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.