Main Lobby Receptionist

Requirements: Bilingual English-Spanish

Description:

Responsible for assisting at the front desk with administration duties including greeting guests, providing exemplary customer service, answering phones, and handling general inquiries.

Impact:

- Creates a welcoming environment for on-site visitors, determines nature of business, and connects visitors to appropriate personnel.

- Answers incoming telephone calls on multi-line telephone system, determines purpose of callers, and forwards calls to appropriate personnel or department.

- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

- Answers questions about organization and provides callers with address, directions, and other information.

- Assists with visitor access and issues passes when required.

- Maintains strict confidentiality of all correspondence and information.

- Performs other clerical duties as needed, such as filing, photocopying, and collating.

- Maintains a professional workspace and assists in ensuring lobby spaces are clean and presentable.

- Other duties may be assigned.

- Directs clients to receptionist for cash or credit card payments/donations. This position does not handle cash or credit card payments.

- Support the Philanthropy Operations team in Maintaining data integrity within Salesforce and assist with administrative tasks related to donor acknowledgements.

Qualifications

- High school diploma or GED required.

- At least 1 year of experience with customer service, reception, or office support preferably in a non-profit or community-focused environment.

- Bilingual in English and Spanish.

- Proficiency in Microsoft Office (Word, Excel, Outlook); experience with modern office tools and systems is a plus.

- Strong written and verbal communication skills.

- Excellent attention to detail with a high level of accuracy and ability to meet deadlines.

- Ability to work independently with minimum supervision and manage time effectively.

- Strong organizational and multitasking skills.

- Orientation to detail, accuracy, and the meeting of deadlines.

- Ability to collaborate effectively with Food Bank staff and volunteers.

- Professional and compassionate demeanor with the ability to adapt in a fast-paced or changing environment.

- Demonstrated reliability and a positive, welcoming demeanor.

- Commitment to serving diverse communities with respect, sensitivity, and confidentiality.

Physical Demands

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged desk work on a computer and multi-line phone, continuous visual focus is required. Frequent typing and mouse use for writing, formatting, and creating documents and communications. This role will regularly speak and listen to present and gather information from others. May occasionally lift or move up to 20 pounds.

Work Environment

This job is performed in an indoor office environment and occasionally may require attendance at outdoor events. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.