Food Runner

About Us

The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the citys unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who wont settle for second, or for good enough? or nearly there? Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

- Our Full-time Eligible benefits include:

- Participation in 401(k) with company match of up to 4%*

- Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

- Paid PTO

- Paid Holidays

- Paid Maternity/Paternity Leave

- Employee Assistance Program*

- Complimentary Employee Meal*

- Complimentary Bus Passes*

- 50% off Dining in Restaurant*

- Recognition Programs, Incentives and Celebrations*

*Benefits available to Part-time Associates

Job Summary/Responsibilities

As a Food Runner, you will play a crucial role in delivering an exceptional guest experience by ensuring that dishes are delivered promptly, accurately, and with elegance. You will work closely with the kitchen and front-of-house teams to maintain the highest standards of service, presentation, and hospitality.

- Deliver food orders from the kitchen to guests in a timely, accurate, and courteous manner.

- Ensure food presentation is consistent with restaurant standards before serving.

- Work closely with servers and kitchen staff to ensure that orders are accurate and delivered promptly.

- Maintain cleanliness of work areas, including clearing empty dishes and ensuring utensils are ready for the next round.

- Assist with restocking supplies as needed during shifts.

- Monitor guests' needs and provide assistance to servers when necessary.

- Maintain knowledge of menu items, including ingredients and special dietary requirements, to answer guests' questions or direct them to appropriate staff.

- Ensure a clean and organized environment at all times.

Other Responsibilities

- All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

- Integrity and Respect

- Communication

- Innovation

- Teamwork and Relationships

- Hospitality

- Job Excellence

Qualifications

Education/Formal Training

- TABC Certification

- Food Handler Certification

Experience

- 1+ year restaurant service experience, preferred

- Hotel luxury experience preferred.

Knowledge/Skills

- Availability to work nights, weekends and holidays

- Ability to take ownership of issues

- Ability to embody and impart the hotel's unique culture to all associates

- Maintain a professional attitude and appearance

- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.

- Must be able to communicate effectively with guests, servers and kitchen staff.

- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

- Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.

- Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

- Continuous standing -during preparation, during service hours or during expediting.

Environment

95% indoor