Lead Infrastructure Engineer

Are you ready to take ownership of complex network delivery and make a measurable impact on how infrastructure reaches the business? At JPMorganChase, we invest in our people and our platforms — and we're looking for a delivery leader who thrives in fast-paced, high-stakes environments where precision and collaboration matter.

As a Lead Infrastructure Engineer at JPMorganChase within Infrastructure Platforms, you will drive end-to-end service delivery for retail networks — translating business demands into coordinated delivery plans and guiding engineers through network build, deployment, testing, and turn-up. You will serve as a critical connector between business stakeholders, engineering, product, and operations teams, ensuring that network services are delivered safely, reliably, and on time. Your ability to manage priorities, resolve blockers, and lead with clarity will directly shape the quality and consistency of infrastructure that supports the firm's retail operations at scale.

In this role, you will bring hands-on delivery leadership, sharp attention to detail, and practical AI skills to support planning, analysis, documentation, and continuous improvement — all within a framework of appropriate review and safeguards.

Job responsibilities

- Lead end-to-end service delivery for retail network programs, coordinating build, deployment, testing, and turn-up activities across engineering and operations teams
- Translate business demands and stakeholder requirements into structured, actionable delivery plans with clear milestones, dependencies, and accountability
- Manage delivery priorities, risks, and implementation readiness to ensure network services are completed safely and on schedule
- Partner closely with business stakeholders, product, engineering, and operations teams to align delivery execution to business needs and strategic objectives
- Identify and resolve delivery blockers proactively, escalating issues with context and recommended solutions to minimize impact on timelines
- Oversee smooth transition of delivered network services into operational support, ensuring readiness and continuity
- Apply practical AI tools and techniques to support delivery planning, data analysis, documentation, and process improvement — with appropriate review and safeguards in place
- Maintain clear, consistent communication across all delivery stakeholders, providing status updates, risk visibility, and decision-ready reporting
- Drive continuous improvement across delivery processes, identifying patterns, gaps, and opportunities to increase efficiency and reliability

Required qualifications, capabilities, and skills

- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Demonstrated experience leading network service delivery or infrastructure deployment programs in a complex, fast-paced environment
- Strong understanding of network build, deployment, testing, and turn-up processes for enterprise or retail environments
- Proven ability to manage delivery plans, track dependencies, and coordinate cross-functional teams toward on-time execution
- Experience identifying, managing, and escalating delivery risks and blockers with clear communication and sound judgment
- Ability to translate business requirements into technical delivery plans and align engineering execution to stakeholder expectations
- Strong written and verbal communication skills, with the ability to present delivery status and risk clearly to both technical and non-technical audiences
- Practical experience using AI tools to support planning, analysis, or documentation workflows, with an understanding of appropriate use and review practices

Preferred qualifications, capabilities, and skills

- Experience supporting retail branch or distributed network infrastructure delivery at enterprise scale
- Familiarity with network technologies such as routing, switching, SD-WAN, or wireless infrastructure
- Exposure to product delivery or agile delivery frameworks in an infrastructure or platform context
- Experience working across engineering, operations, and business stakeholder teams in a matrixed organization
- Relevant industry certifications such as Cisco CCNA/CCNP, CompTIA Network+, or equivalent infrastructure credentials