About this role
Overview
About The First Group Hospitality:
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
Treatment Delivery
- Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
- Customize treatments to guest preferences and wellness goals.
- Maintain accurate treatment records and follow all treatment protocols.
- Ensure punctuality and readiness for all scheduled appointments.
Guest Experience
- Provide a warm, professional welcome and deliver an exceptional guest journey.
- Explain treatment procedures, benefits, and aftercare to guests.
- Handle guest concerns with care, escalating where necessary to the Spa Supervisor.
- Promote spa facilities, wellness programs, and encourage repeat visits.
Team & Operations Support
- Ensuring treatment rooms are always clean, equipped, and guest ready.
- Always adhere to grooming standards and professional conduct.
- Support colleagues during peak periods and work as part of a cohesive team.
- Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.
Retail & Business Contribution
- Recommend and upsell retail products aligned with guest needs.
- Support achievement of treatment and retail sales targets.
- Participate in promotions, spa events, and new service launches.
- Monitor stock usage and report needs to the Spa Supervisor.
Desired Skill & Expertise
Qualifications & Skills
- Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent).
- Minimum 3 years’ experience in a luxury spa or wellness environment.
- Strong knowledge of massage techniques, facial treatments, and body therapies.
- Excellent communication and guest service skills.
- Professional appearance, positive attitude, and team spirit.
- Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.
Core Competencies
- Guest-Centric Service Excellence
- Technical Proficiency in Spa Therapies
- Professionalism and Grooming
- Teamwork and Flexibility
- Retail and Upselling Skills