About this role
PAY: $15.69-$19
GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.
EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:
- Provide timely and accurate information to customers' requests and concerns.
- Assist customers, sales, and delivery drivers with purchases.
- Inbound calls and face-to-face interaction with customers regarding warranties and returns.
- Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
- Flows up with factory on outstanding service orders to update status.
- Works non-sellable report to eliminate items waiting on parts.
- Partners with sales associates to meet and exceed customer service expectations.
- Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
- Any other duties as directed by management.
PERKS OF THE JOB
- Health, Dental & Vision
- 401K matching,
- Life Insurance,
- HSA,
- FSA,
- Accident, Critical Illness, and Hospital Indemnity coverage,
- Short- and Long-Term Disability and Employee Assistance Program
- Employee discount
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, typing hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs. occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.