About this role
EVERYDAY TASTE BETTER HERE!
Feel good each day with our free lunch daily, Friday treats, and weekly engagement events!
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YOU DESERVE THE BEST - Enjoy these Perks!
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in Alabang, Muntinlupa City (Day Shift!)
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Your Profile in Customer Service
- Strong English communication (written and verbal)
- Customer service experience with issue resolution focus
- Ability to multitask and manage shifting priorities
- Understanding of service operations and support functions
- Experience with ticketing/CRM tools is an advantage
- 1–2 years experience in admin, customer, or technical support
Your Human Touch
- Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
- Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
- Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
- Team-oriented, adaptable, and maintains a neat, professional appearance.
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YOUR DAY-TO-DAY TASKS
- Act as the first point of contact for all customer service requests
- Coordinate support teams to ensure efficient use of billable resources
- Schedule internal and field resources using the Ticketing CRM dispatch system
- Monitor resource schedules and ensure timely updates on service requests
- Communicate with customers on incident updates, outages, and service changes
- Track ticket progress and escalate issues when needed
- Conduct customer follow-ups to confirm resolution and satisfaction
- Report resource utilization and performance to management
- Provide accurate reports and metrics on project status and budgets
- Maintain and update service desk process documentation
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#WeAreTGT in BGC: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
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