About this role
Job Title: Media Tech Support L3
Location: LATAM
Work Mode: remote
Hiring Mode: Mexico and Costa Rica: FTE / Brazil FTE and Contractor / Other LATAM locations contractor only.
Client: VIACOMCBS INC
Payrate: 25.00 USD negotiable
Definition
- This position has the responsibility of supporting file-based workflows within the Paramount Media Technology division.
- Daily work obligations include responding to support requests collaborating with engineering on resolution validating solutions updating documentation.
- There is an expectation that team members are very self-sufficient when engaged in assignments representing the company by themselves or asking engineers for input always ensuring customer satisfaction through high quality work and outstanding client care.
- Strong experience in a multidisciplined team is critical as is the ability to clearly communicate complex technology solutions.
Major Responsibilities
- Interface with internal support team or users on issues raised to Media Technology
- Collaborate with internal or external teams to identify address potential issues with transcoding autoQC or content delivery.
- Maintain knowledge of cloud compute software and network within environment.
- Maintain internal documentation regarding system information escalation paths create runbook for issues that have had RCA.
- Engage directly with all necessary Paramount teams to address issues with software cloud computing storage and networking that affect Media Technology systems.
- Work to maintain media encoding transcoding platforms to ensure quality performance and reliability.
Skill Requirements Experience and Education
- Must have strong understanding of video audio timed text used in a content supply chain.
- Knowledge of server operating systems such as Linux Windows Server is required.
- Education Bachelors degree preferred relevant fieldwork required Technical certifications pertaining to position highly recommended
Required Skills
- Excellent customer service and overall communication skills are essential.
- Ability to work in JIRA Slack to monitor and respond to support cases.
- Experience working in a customer service oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutions.
- Experience manipulating audio video and subtitles via API JSON or command line to automate transcoding or subtitle processing.
- Understanding of containers such as MOV MXF MP4 or MPEG2 Transport Stream and what formats of video audio and data are required for multiplexing for a specific application.
- Familiarity of different video codecs such as AVC H264 HEVC H265 ProRes or MPEG2 and audio codecs like BWF AAC AC3 EAC3.
- Comprehension of the frame rates scan types resolutions color spaces that are used with different video standards for archive or distribution.
- Proficient with authoring and modifying JSON or XML to create or modify transcoding or autoqc profiles or workflows.
- Capability to operate and test software in a cloud environment like AWS Google or Azure as serverless Linux or Windows instances.
- Self motivated and able to perform directed tasks under minimal supervision
- Ability to work in a high pressure and fast paced environment.
Desirable Skills
- Experience with cloud based transcoding systems leveraging compute instances with cloud based storage.
- An understanding of Public Private Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting delivery models with a specific focus on AWS.
- Knowledge of the AWS Well Architected Frameworks.
- Proficiency with file based audio manipulation using mixing mapping up mix downmix or loudness correction.
- Capable of automating subtitling captioning conversions using formats such as EBU STL SCC IMSC TTML Lambca CAP VTT or SRT.
- Experience with advanced technologies such as IMF Dolby Vision or Dolby Atmos.
- Working knowledge of modern scripting languages Perl Ruby Python PowerShell
- Understanding of API protocols.
- Working knowledge of Windows Mac Linux server and desktop based operating systems and familiarity of production software Apple Pro Apps Avid Adobe.
- Thorough knowledge of shared storage technologies such as Network Attached Storage or object based cloud based storage technologies.
- Experience working in a Agile Scrum team.
- Experience working in a global team.
- Experience Professional industry experience with 3 years of direct business involvement.
- Academic experience with file based media also considered.