About this role
The Governance Analyst supports operational governance activities across managed services providers, captive/shared service centers, and transitioning operations within the Global Business Services organization. This role is responsible for coordinating governance reporting, supporting KPI/SLA administration, maintaining governance documentation, tracking operational actions and risks, and enabling effective service governance routines. The role also supports continuous improvement initiatives by identifying process enhancement opportunities, participating in solution development, and coordinating implementation activities as needed to improve operational effectiveness.