About this role
- Processes all warranty repair orders and submit claims to the manufacturer on a timely basis.
- Maintains warranty receivables schedule.
- Work closely and effectively with the team of technicians, service advisors, and managers.
- Communicate with Service Advisors to define the scope of a warranty claim.
- Inspect all warranty paperwork to ensure proper documentation and to verify criteria.
- Reconcile all warranty receivables and work with the accounting department to obtain payments.
- Keep track of all services and customer records as required by the manufacturer.
- Stays abreast of all factory recalls, announcements, and procedure.
- Stays up to date on all manufacturing warranty training.
- Understands manufacturers warranty and policy manual.
- Can read and understand technician workshop manuals.
- Reviews warranty dashboard on a daily/weekly basis.
- Performs digital imaging when required for manufacture approval.
- Stays up to date on all prior approval limits/programs.
- Pull daily claim report for review of paid claims.
- Submit all requested documentation to manufacture when requested.
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
- Input all applicable labor operation codes, failure codes, condition codes and all other administrative data required on repair orders.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
- Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.
- Maintain all records of claims submitted, returned/rejected, paid and their current status.
- Provide a daily report to the Service Director regarding claims status.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.
Qualifications
- Warranty experience required
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency Microsoft Office
- General accounting knowledge preferred
- Reynolds experience helpful, but not required
- Valid driver's license and clean driving record